Career Biography
Azucena Jimenez is a Compliance Risk Manager with over seven years of experience in the financial and insurance sectors. She specialises in making compliance practical and accessible for teams, helping to strengthen internal processes and reduce reputational and regulatory risks.

At MetLife Mexico, Azucena has led projects to improve the performance of the sales force, establishing clear rules and updating controls to protect the brand and ensure operations meet the highest standards. She works closely with different departments to optimise processes, such as complaint management and efficient task allocation, and creates training materials and guides so teams can understand and manage compliance risks in their daily work.

Azucena actively participates in international projects, collaborating with teams from other countries to share best practices and build strong networks for risk management and compliance culture. This global perspective allows her to anticipate trends and maintain high standards across the region.

She is committed to customer protection, driving protocols and training campaigns to ensure proper attention to elderly and vulnerable clients, and keeping policies updated and aligned with regulatory requirements. Azucena promotes a strong internal compliance culture through bulletins, workshops, and constant communication about new actions and controls, aiming to keep all teams informed and ready to face any regulatory risk challenges.

In 2025, she earned the Compliance Specialist certification from Compliance360, reaffirming her commitment to continuous improvement and professional excellence. Her focus on collaboration, clear communication, and innovation positions Azucena as a leader in the legal and compliance field, always seeking to add value and build a culture of integrity within the organisation.