The Legal 500 Data blog Data-driven research since 1987 DIVERSITY Success or failure? The push for gender equality is no longer a binary matter While the debate surrounding gender is now broader than ever before, progress on female representation in law must not be overlooked Offshore firms Offshore firms fall behind the pack When it comes to client satisfaction, law firms in Jersey, Guernsey and the Isle of Man are lagging behind their UK counterparts Singapore The top firms for client satisfaction in Singapore Singaporean clients are less happy with their law firms compared to clients in other jurisdictions GERMANY The top firms for client satisfaction in Germany Partners may run law firms, but it is associates that often end up doing the bulk of the work for clients Quality of Associates Quality of associates by firm type Partners may run law firms, but it is associates that often end up doing the bulk of the work for clients Availability US firms: what you pay for US law firms in London have long been thought of as being more hard charging than their UK counterparts Availability “Night or day, evenings or weekends, they are always available” Unfortunately for lawyers, clients gush about the long hours that partners work Availability Up all hours: M&A partners score top for availability to clients There are wide variations within law firms on client satisfaction scores Quality of Work *Drum roll* And the law firm with the best associates is… Freshfields, Slaughter and May and Irwin Mitchell score highly in client rankings Client Service Clients want clearer bills Data shows that in house counsel are unimpressed with the level of transparency they receive on law firm bills