Q.I have a question about ConvertNow that does not match the criteria above
Q.Why won’t my Chambers document convert?
One of the reasons that a document doesn’t convert correctly is dependent on the Chambers document being in the correct format. If you have altered the structure of the Chambers form when completing the submission, this can impact the effectiveness of the data transfer or it may break it all together.
If you would like further assistance, please fill in the form below and upload your Chambers document. A member of our team will take a look at the document and respond to your query.
Q.Will all of the content be converted to the Legal 500 template?
The Chambers template and The Legal 500 template are similar, but not exactly the same. There are some differences between the Chambers form and ours – we don’t need some of the information Chambers ask for, and vice versa.
Q.Who can use ConvertNow?
The licence of ConvertNow is restricted to firms that place a commercial profile in the country that the submission is produced for. If you do not have a profile for the country you are looking to use the tool for, please contact your account manager to unlock access.
Q.How do we access ConvertNow?
The ConvertNow tool is located within the submissions portal, located at submissions.legal500.com.
Once you have logged in, You will see and option for ConvertNow in the left toolbar.
Q.Do we have to use ConvertNow?
The ConvertNow tool is optional. It has been designed to assist you with your submissions process, but you are not obligated to use it.
Q.I have a question about The Legal 500 recommendation logos and marketing that does not match the criteria above
Q.Can we access previous rankings for our firm and other firms for competitive intelligence?
Yes you can. Please visit our Historical data website for more information.
Q.Can we use Legal 500 rankings in our own marketing materials?
Yes you can. You can use our logos from the below links:
- For The Legal 500 Asia Pacific logos, please look here
- For The Legal 500 Canada logos, please look here
- For The Legal 500 Caribbean logos, please look here
- For The Legal 500 Deutschland logos, please look here
- For The Legal 500 EMEA logos, please look here
- For The Legal 500 Latin America logos, please look here
- For The Legal 500 Paris logos, please look here
- For The Legal 500 UK logos, please look here
- For The Legal 500 United States logos, please look here
Q.I have a question about referees that does not match the criteria above
Q.When selecting an individual from a client company to receive a feedback form from The Legal 500, should we choose someone very senior whose feedback may be given more weight or someone less senior who might have more direct experience working with the lawyers and/or be more likely to respond?
Because there is no limit to the number of referees you can provide, we would encourage you to provide both/all potentially useful contacts.
Q.Can you copy the firm in on emails?
No we cannot. The referee process is confidential.
Q.How many emails will our clients receive?
Only one, but if they have been put forward by multiple firms and/or for multiple practice areas, the email will include multiple links.
Q.Can I include the same client for multiple practices areas?
Yes, this is acceptable.
Q.Will firms be given advance notice for when referees will be contacted?
Yes, we will contact firms to let them know when we intend to contact referees.
Q.Who can be a referee?
In-house counsel, Direct access clients, Corporate clients, Barristers (leaders, juniors, opposition), Other/referring law firms and judges.
Q.Do a firm’s referees have to be directly or indirectly involved in the matters listed in our main submission?
No, as long as the individual has worked with the firm in the past 18 months and can comment on your firm’s strengths and qualities.
Q.How many referees should I submit?
Firms are encouraged to provide as many referees as possible per team, per practice area, as this widens the net and increases the amount of positive feedback we are likely to receive. A good minimum guideline is 20 per practice area.
Please note that all referees must give their consent.
Q.Can I update referees that I have already submitted?
In the event you need to make any updates to your referees, we ask you to download the referee form link to send directly to your client.
How does it work?
Step 1 – Log in to the Submissions Site
Step 2 – Locate the receipt for the practice area you wish to update referees for and select details
Step 3 – Download the Referee Survey Links spreadsheet
Q.I have a question about the submissions process that does not match the criteria above
Q.We would like more detail on what/what not to include in our submission
Q.What are panel appointments?
Panel appointments are a group of law firms chosen for regular instructions by a business or organisation after a pitch/beauty parade for specific practice areas, generally to the exclusion of any other law firms. If your jurisdiction doesn’t have panel appointments, leave the entire section blank.
Q.Have there been new practice areas added for the upcoming edition?
If there are new/updated practice areas for your chosen edition, these will be highlighted when the guidelines are released.
To find more information regarding the submission process, visit Get involved page and click on your chosen edition.
Q.Can we include the same work highlight in two submissions for different practice areas
Yes, there will always be instances where a matter straddles two (sometimes three) practice areas.
Q.Can we leave a client name empty on a publishable matter if the client would like their name to remain confidential?
Yes, this is acceptable.
Q.How many detailed work highlights should we include in our submission?
On our submission form we offer 10 publishable and 10 confidential matters. We would always encourage firms to add more as the more information you provide, the more our research team have to work with. Instructions for how to add an additional matter box can be found on the submission form.
Q.When/how are partner interviews conducted?
Please contact the researchers directly to arrange a partner interview. The researchers will be announced at the start of the research period. You will be able to find all this information at our Get involved page.
Once here, select your edition. From here you will find a downloadable pdf file which will contain a list of all researchers and their practice areas for that edition.
Q.We have a question regarding a specific part of the submissions template
Q.Is the submission template mandatory?
Yes, we require you to use the Legal 500 template.
When you submit via the submissions portal and upload your submission, it will only recognise the format of the Legal 500 document. If you do not use our template, we reserve the right to not review your submission(s).
Q.Where can we find the Legal 500 submissions template?
Q.Is it possible to get an extension to our submission deadline?
Our deadlines are fixed in order to allow our research team to devote as much time as possible to analysing your submissions and obtaining as much feedback as possible from supplied referees.
While we will do what we can to examine all material sent to us, late submissions may not be reviewed in detail by our research team, and some or all referees supplied after our deadlines may not be contacted for feedback.
Firms are strongly encouraged to stick to the deadlines provided.
Q.When is our deadline?
To find all timetables for The Legal 500 publications, please visit our Get involved page.
Q.I do not have a Submissions Site account
Q.I have forgotten my password
Please visit our Login request and lost password page. Please enter your username. You will receive a response informing you of the main contact we have for your Submissions Site account. You will need to contact them for password information.
Q.I have forgotten my username
Please visit our Login request and lost password page. Please enter your email address. You will receive a response with your username.
Q.I have a question about rankings that does not match the criteria above
Q.There are missing or non-functioning links from the text accompanying our firm’s ranking to lawyer or firm profiles
Q.We are not happy with our firm’s ranking/lack of ranking, and we would like information on how the rankings in question were calculated
Q.Some of the text published alongside our firm’s ranking contains errors
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