Clients in Singapore are less than impressed with the service they are receiving from their law firms.

According to data from Legalease Research Services, which contacts 300,000 clients globally each year to provide assessments of law firm service, clients in Singapore rate the service they receive from all law firms as significantly lower than clients in many other major legal centres.

As you can see from the chart below, Singaporean clients are less satisfied with the service they receive from both domestic and international law firms than clients in the the US, UK and Germany.

Major legal markets: Overall client satisfaction levels

US and European firms score most strongly for client satisfaction. This is unusual as in most jurisdictions local boutique firms tend to be the top-rated by clients.

But in Singapore, US firms Morrison & Foerster, Milbank and Skadden all come out top for client satisfaction. European firm CMS, as well as UK firm Osborne Clarke’s local partner OC Queen Street also score highly.

The data shows that law firms in Singapore need to up their game. Singapore is becoming an increasingly important legal hub. It is seen as a jumping off point for businesses in south east Asia and is expected to scoop up more legal work from Hong Kong, as businesses relocate following the introduction of the new security laws in the jurisdiction.

Data: Legalease Research Services surveys 300,000 commercial law firm clients globally each year. All scores are statistically validated (bands of uncertainty are marked within square brackets). Scores are relative (not absolute) and are benchmarked against the average score of all clients for all client service criteria. For definitions and methodology see www.legaleasedata.com/faqs/. For scores of individual law firms (drilled-down into multiple work areas and multiple jurisdictions) contact enquiries@legaleasedata.com