Head of legal and compliance, Latin America | Phillips
Patricia Frossard Piteri
Head of legal and compliance, Latin America | Phillips
Team size: 10 direct report, and 5 indirect
How do you approach managing legal aspects during periods of instability or crises, and how does your legal strategy align with the broader business strategy to ensure the organisation’s resilience?
I believe that managing crises should be the most important strength of legal leaders. We are the ones that the organisation looks to in the crisis. They wait to see our reaction, for them to feel more or less concerned. Throughout my almost 25-year career, I have faced many crises, and the most important learning is to keep calm and focused on the solution, bringing the team with you. We must be confident and prepared for this moment that sooner or later will happen in the legal profession.
What are the major cases or transactions you have been involved in recently?
My recent focus has been on building large-scale partnerships to foster collaboration among various players in the healthcare sector. The industry faces significant global challenges, including an aging population and unequal access to care. Addressing these issues requires cooperation among multiple stakeholders, and this is where the legal team plays a crucial role—ensuring the creation of strong, sustainable partnerships while navigating potential conflicts, antitrust concerns, and regulatory compliance. Reinventing business operations can be particularly challenging for legal departments, as it requires a comprehensive perspective and the ability to assess situations from multiple angles.
In your opinion, what are the main trends that are salient in your country currently?
Brazil is the largest country in Latin America in both population and territory and is home to the world’s biggest public healthcare system. While the development of new technologies is a crucial and welcome advancement for the population, it must also be pursued in a sustainable way. In this context, it is important to highlight that only about 5% of Brazilians have the privilege of private health insurance, while the remaining majority relies on the public sector. Although the public healthcare system provides high-quality services, it still struggles with coverage limitations due to the country’s vast size, large population, and restricted investment.
That is why I take great pride in being part of a company that plays a vital role in improving healthcare accessibility. Our work involves developing systems and products that help bridge the gap in access, such as digitalising the healthcare sector and enabling interoperability across the entire system. This prevents inefficiencies, like when a patient loses their lung scan at one hospital and has to undergo unnecessary additional testing simply because their medical records are not shared across institutions. Another example is the use of telemedicine, which allows patients in remote areas—where specialists such as cardiologists are unavailable—to be seen by doctors located in major cities like São Paulo.
These examples illustrate the magnitude of the challenges we face, but also the incredible opportunities ahead. From my perspective, we are at a turning point in technology and healthcare, and it is truly exciting to be actively contributing to this transformation.
Head of legal and compliance, Latin America and country manager, Brazil | Phillips