Team size: 13

How do you approach managing legal aspects during periods of instability or crises, and how does your legal strategy align with the broader business strategy to ensure the organisation’s resilience?

Periods of instability demand clarity, agility, and close coordination. At Nu, the Legal team acts as a strategic partner rather than a reactive function, anticipating risks, ensuring compliance, and supporting business continuity.

Our approach is based on three pillars: prevention, collaboration, and transparency. We continuously monitor regulatory, operational, and reputational risks to identify potential impacts early on. During crises, we establish direct communication channels with leadership and relevant stakeholders to make informed, timely decisions.

Ultimately, resilience is built by integrating legal thinking into every business decision, so that compliance and innovation move forward together, not in conflict.

What are the major cases or transactions you have been involved in recently?

Recently, the Legal team has been deeply involved in key strategic initiatives for Nu Mexico, including: the application process for a full banking license, a milestone that requires rigorous regulatory engagement, robust governance frameworks, and cross-functional coordination; and product innovation, supporting launches under strict regulatory compliance.

Each of these initiatives reflects our dual mission: to drive innovation in financial services while maintaining the highest levels of legal integrity and regulatory trust.

What measures has your company taken to embed sustainability practices into its core business operations, and how does the role of the general counsel contribute to driving and ensuring sustainable practices within the company?

At Nu, we understand sustainability as a way of doing business, a vision that combines growth with responsibility, inclusion, and ethics. Every decision, from product design to our relationship with stakeholders, aims to create long-term value for people and communities.

Financial inclusion and education are essential parts of this vision, as they expand economic opportunities and promote equitable access to the financial system.

From the Legal Department, we work to ensure that these principles are reflected in our policies, regulatory frameworks, and corporate practices. Through compliance, governance, and due diligence, we foster ethical and transparent management that guarantees sustainability is embedded in our daily operations and strategic decision-making.

How do you prioritise diversity and inclusion within your legal department, and what initiatives have you implemented to foster a more inclusive and equitable work environment?

The best way to promote diversity has been by offering equal opportunities to everyone within an environment grounded in professional respect, transparency, and quality of work.

At Nu, we believe that diversity is not the goal, but the path — the path that allows us to build stronger teams, solve problems more creatively, and deliver better experiences to our customers. Offering equal opportunities doesn’t mean treating everyone the same; it means recognising that people have different needs and enabling them to meet those needs while contributing fully to the team’s success.

This mindset allows us to make hiring and growth decisions based on performance and actual contributions, rather than secondary factors such as physical presence or personal affinity. And by clearly communicating this approach, we help reduce bias and self-exclusion.

As a result, our legal team has grown in an organically inclusive way: today it consists of eight women and six men with diverse backgrounds, family contexts, beliefs, affinities, and styles. Transparency in decision-making and objective performance evaluation are the pillars that ensure an equitable, sustainable, and truly diverse environment — because at Nu, we know that diverse teams build the best solutions.