About

Alorica’s legal team for Latin America works with full autonomy, but as part of Alorica’s global legal team following the report obligations and responsibilities to assure that global policies are also followed throughout Latin America. Alorica is a global professional services company with experience across the healthcare, financial, digital and customer management sectors. The Latin American specialist team is led by Christian Brito, associate general counsel, and is made up of a growing team set to expand to four lawyers in 2019. Brito highlights that, ‘the entire job has been an extreme challenge. I joined Alorica in September 2017, and the background information about outsourced law firms, professional fees, danger areas, litigation matters, were not yet compiled’. Alorica has operations throughout nine different countries in the region through several acquisitions. He adds, ‘I needed to go from country to country, from one business partner to another, to one outsourced law firm to another, to compile such information and get it organised, all of it with the concern to not stop the operations and to make the business flow’. In just one or two months, he managed to gather all relevant information and put together the first ever budget for the legal department in Latin America, for 2018. The challenges continue, by fine tuning costs, setting up new strategies, and supporting the business in the region to grow more and more. Brito was the only lawyer in the Latin America legal team until the middle of 2018. He identifies that, contribution came from his peers in the US legal team, including the chief legal officer Tania King, the deputy general counsel Jason Malmberg, the former deputy general counsel Mark Pharriss, the corporate counsel Jung Choi, the associate general counsel for labour and employment Brian McGrath. About the Latin American market Brito says that, ‘applying US policies and processes to Latin America is the biggest and also the most rewarding challenge. It is not simply enforcing the policies in Latin America, this would never work accordingly. Latin America is such a different environment, with so many different cultures and local aspects. My work goes [far] beyond legal work since I must understand the US policies and the concerns behind them, and then bring them to Latin America in a way to be enforceable, adjusted and feasible to the different countries. This is a huge and rewarding challenge’.