Legal Team Size: Nine

How do you approach managing legal aspects during periods of instability or crises, and how does your legal strategy align with the broader business strategy to ensure the organisation’s resilience? 

Our approach to instability is grounded in anticipation and adaptability. Rather than treating crisis merely as a disruption, we view it as an inflection point where the legal function can create tangible value. A central part of this strategy is the continuous monitoring of potential regulatory and legislative changes, engaging with them from the moment they appear as draft initiatives. This early awareness allows us to prepare, adjust, and guide the business before uncertainty becomes risk.

In practice, we focus on aligning legal solutions with business priorities, ensuring that risk management is not only protective but also enabling. By working side by side with leadership, we transform instability into an opportunity to redesign processes, simplify decision-making, and strengthen resilience.

Ultimately, our goal is not just to safeguard the company during periods of volatility, but to ensure that JLL emerges stronger, more agile, and better positioned to compete. The legal team plays a pivotal role in this transformation, acting as both a shield against risk and a catalyst for growth.

What are the major cases or transactions you have been involved in recently? 

Some of the most relevant matters we have recently led include:

Regulatory Compliance and Transparency: Last year, we successfully updated our REPSE registration and corporate structure. A few months ago, we obtained formal confirmation from the authorities validating JLL’s framework for delivering real estate management services. This milestone provides legal certainty and transparency to our clients, reinforcing trust in the way we operate.

Strategic Recovery of Accounts Receivable: Among our most critical accounts, we secured the recovery of more than USD 5 million. This outcome was essential for the business and was achieved through constructive negotiation, ensuring a satisfactory resolution for both parties while preserving the client relationship. In doing so, we avoided litigation that seemed inevitable, a process that would likely have been long, complicated, and costly for everyone involved.

Operational Security and Risk Prevention: We designed and implemented a comprehensive security protocol to mitigate risks associated with the country’s challenging security environment. By anticipating potential threats and preparing preventive measures, we proactively protect our employees, clients, investors, and suppliers. This initiative not only enhances operational safety but also strengthens business continuity and demonstrates our commitment to safeguarding all stakeholders in a complex and evolving landscape.

Innovation and Legal Tech: We pioneered the development of an in-house artificial intelligence tool (inspired by JLL GPT) to automate searches of clauses, deeds, and legal queries, as well as to support contract drafting through prompts and document review. The tool is designed for use by the business teams while ensuring full alignment with our internal legal standards and criteria. At the same time, we introduced new efficiency practices, including a contract review policy that reinforces shared accountability with the business areas. This has been key in eliminating unnecessary bottlenecks and fostering greater collaboration across the organisation.

Large-Scale Contract Management: In 2025, our legal team led the negotiation and execution of more than 500 contracts with clients across JLL’s three core business lines in Mexico: Capital Markets, Workplace Management, and Project and Development Services. These agreements translate into annual revenues of approximately USD$200 million for JLL Mexico. This not only underscores our ability to manage a high volume of complex transactions but also reflects our commitment to ensuring robust, well-structured agreements that protect the company’s interests while creating long-term value for our clients, positioning the legal team as a true business partner and strategic ally.

What measures has your company taken to embed sustainability practices, and how does the role of the general counsel contribute? 

Sustainability is central to JLL’s global strategy. The company is the first real estate firm with a net-zero target validated by the Science Based Targets initiative (SBTi), aiming to reduce Scope 1 and 2 emissions by 68% by 2034, while also supporting clients in reducing Scope 3 emissions. JLL provides sustainability advisory services, helps clients obtain LEED and WELL certifications, and partners with technology providers to integrate AI-driven climate risk analysis into real estate strategies.

From a legal perspective, my role has been to ensure compliance, strengthen governance, and build partnerships with specialist law firms. By combining regulatory expertise, operational know-how, and external legal support, we deliver robust and comprehensive sustainability solutions. This integrated approach ensures that sustainability practices are not only ambitious but also firmly grounded in legal and regulatory frameworks.