Senior legal counsel, LATAM | Phoenix Tower International
Karla Batlle
Senior legal counsel, LATAM | Phoenix Tower International
Team Size: Approx. 45
What are the most significant cases, projects and/or transactions that you and/or your legal team have recently been involved in?
As senior counsel for the whole LATAM region based in the Dominican Republic, I have recently led negotiations with SpaceX Starlink and Amazon Kuiper for the provision of telecommunications infrastructure services, with the goal of becoming strategic partners in the expansion of their satellite internet projects across the region and their upcoming Dominican Republic project deployment. These negotiations required a deep understanding of regulatory frameworks, cross-border compliance, and the strategic alignment of business and legal interests.
In addition, I spearheaded the implementation of legal AI tools within our organisation, driving a digital transformation that has significantly improved efficiency and accuracy in our legal processes. This initiative was complemented by a comprehensive revamp of several internal workflows, aimed at optimising turnaround times and enhancing overall outcomes for the business.
How do you approach managing legal aspects during periods of instability or crisis to ensure the organisation’s resilience?
During periods of instability, our legal strategy focuses on identifying areas for improvement, particularly in internal processes and the level of support we provide to other PTI business units. We take a proactive role in strengthening commercial relationships with clients and stakeholders by offering contractual tools that ensure continuity while also addressing potential financial challenges, especially in the ever-evolving telecommunications and technology landscape.
From the legal department, we have led initiatives aimed at enhancing client engagement and long-term collaboration, balancing legal protection with commercial flexibility. Additionally, we have optimised our regulatory compliance processes to reduce exposure to regulatory uncertainty. This has allowed us to maintain operational stability and support the organisation’s resilience through a more agile and responsive legal framework.
What factors influence your team’s decision to use external legal services versus handling matters in-house, and what criteria are used to evaluate their performance?
Our decision to engage external legal counsel is driven by several key factors, including the complexity and specialisation of the matter, jurisdictional requirements, and internal resource capacity. We typically handle day-to-day operations, regulatory compliance, and contract negotiations in-house, as these areas align closely with our team’s expertise and allow for greater agility and alignment with business strategy.
However, for matters involving highly specialised knowledge, such as international arbitration, or cross-border transactions, we rely on external counsel with proven experience in those domains. We also engage external firms when local representation is required in foreign jurisdictions or when workload peaks exceed our internal bandwidth.
AI has been taken seriously as a potentially revolutionary technological change in the legal world for a number of years now. Has it had a meaningful impact in how your legal team works in this time?
Absolutely. We’ve integrated AI-powered tools for contract review, legal work management via a ticketing system, and compliance monitoring. This has significantly improved our efficiency and allowed our team to focus on more strategic, high value tasks. While we remain cautious about data privacy and ethical considerations, AI has become an indispensable part of our legal operations.
Looking forward, what trends do you foresee in the legal landscape in Dominican Republic over the next 5–10 years that companies should prepare for?
Digital transformation will be a defining trend in the Dominican Republic’s legal sector. I think we should expect widespread adoption of AI tools and automated contract systems. Legal teams will need to adapt quickly, balancing innovative aspects with evolving data protection and cybersecurity regulations.
Also, public institutions are also moving toward digital platforms, which indicates that companies should invest in legal tech, their teams, and build legal frameworks to stay ahead in this rapidly evolving environment.