DLA Piper LLP (US) has a strong presence in the outsourcing space, with demonstrable expertise in the structuring and negotiation of complex ITO and BPO transactions for clients in the healthcare, tech, and insurance sectors. The firm’s scope of work is expansive, ranging from RFP development and content and process optimization to first-generation sourcing. Benefiting from its global network of lawyers, the department also adopts a multidisciplinary approach by collaborating with its strategic sourcing and digital integration teams. Global co-chair Vincent Sanchez, who works out of the Chicago and Los Angeles offices, is reputed for his know-how in tech acquisitions, digital transformation programs, and supply chain management. Co-heading the team alongside Sanchez is San Diego- and Chicago- based Gregory A. Manter, who primarily assists corporations with the technological elements of outsourcing agreements in addition to handling major ERP implementation agreements. Key contacts in Dallas include Mac Ferguson, who covers cloud computing transactions and the deployment of blockchain technologies, Brian Joe, who is skilled in negotiating complex software license and cloud services agreements, and Hays Thompson Haney, who handles the outsourcing of HR, finance, and accounting systems. San Diego-based Lana Turpie is recognized for her strengths in negotiating SaaS and consulting agreements, while Philadelphia contact Joanna Sykes-Saavedra helps international clients navigate SaaS subscriptions and clinical trial ventures.

The strategic sourcing and commercial transactions team at Gibson, Dunn & Crutcher LLP routinely works with a host of major global brands in the insurance, logistics, healthcare, and hospitality sectors. Based in New York, industry veteran Stephen Nordahl co-chairs the practice and focuses on ITO and BPO transactions as well as advising on complex licensing and systems implementations. From the Los Angeles office, co-chair William Peters, who has demonstrable experience serving as corporate and general counsel to ITO and HR BPO service providers respectively, specializes in large-scale business transformation agreements, ERP implementation agreements, and software licenses. Palo Alto tech and patent licensing expert Carrie LeRoy also serves as a co-chair of the department. The New York office houses transactional attorney and co-chair Daniel Angel, Meghan Hungate, and Ryan Oringer. Angel primarily represents clients in complex international outsourcing transactions in connection with infrastructure and network operations, Hungate handles outsourcing for a mix of public and private clients, while Oringer is recognized for advising emerging companies on structuring tech-related commercial transactions. In Los Angeles, Kari Krusmark demonstrates strengths in the structuring and negotiation of cloud services agreements and application development services.

At Mayer Brown, the outsourcing department handles an extensive scope of matters, ranging from ITO and BPO transactions as well as managed services outsourcing agreements to contract interpretation. The firm also displays strengths in advising on HR outsourcing, legacy and emerging technology procurement, data protection, and site services outsourcing matters. Brad Peterson spearheads the firm’s global tech and IP transactions practice and illustrates expertise in supply chain arrangements, AI solutions and data monetization projects. Peterson also assists clients with platform and marketplace services and projects involving the development and commercialization of emerging technologies. Marina Aronchik's practice centers around digital services and data sharing agreements, while Joe Pennell is a trusted adviser for issues relating to digital transformation as well as ERP and blockchain transactions. Paul Chandler is entrusted by clients to handle the development, implementation, and distribution of software, in addition to the creation of OSS policies. Stationed in both the Palo Alto and San Francisco offices, Rohith George is recognized for his work in negotiating and executing SaaS agreements as well as assisting with IT issues relating to complex corporate transactions. Unless otherwise mentioned, all listed individuals are based in Chicago.

Acting for domestic and international clients alike, the growing outsourcing team at McDermott Will & Emery LLP counts service providers as well as domestic and international buy-side corporations amongst its key roster of clients. The firm handles sophisticated outsourcing projects involving AI technology and blockchain-powered projects, and has illustrated niche expertise in advising healthcare providers on revenue cycle management outsourcings. The team is jointly led by Shawn Helms, who has a strategic focus on complex ITO, BPO, and cloud computing arrangements, and Jason Krieser, who is a key contact for tech development, SaaS, and licensing matters. Industry veteran David Guedry has a depth of experience in managing complex IT outsourcing agreements for leading tech providers, while Heather Bethancourt assists healthcare providers with a wide range of transactions. Caitlin Howe’s scope of work includes cloud computing, e-commerce arrangements and service agreements, while Raja Chatterjee focuses on domestic and cross-border commercial transactions. The department is further strengthened by the recent arrival of Los Angeles-based Matthew King, who frequently negotiates IP and IT transition services agreements, from Gibson, Dunn & Crutcher LLP. Unless otherwise stated, all individuals are based in Dallas.

Morgan, Lewis & Bockius LLP enjoys a first-rate reputation in the outsourcing space and regularly leads in high-revenue, complex and innovative transactions. The firm attracts a roster of blue-chip brands and corporations both domestically and internationally. Working across both the firm’s Philadelphia and New York offices, Barbara Melby routinely advises on the structuring of outsourcing relationships, risk mitigation strategies for privacy matters, and the development of contract terms. Melby additionally has niche expertise in advising on outsourcing agreements in connection with emerging technologies in the robotics space. Co-leading the practice alongside Melby is Boston-based Doneld Shelkey, who leverages his expertise in cloud computing, NFTs, and blockchain to advise on technology transactions. Vito Petretti, based in Houston, is reputed for his skill in handling international outsourcing service agreements and assisting with asset and service transitions. Pittsburgh-based Peter Watt-Morse is recognized for his know-how in curating ITO and BPO strategies, especially for clinical trial services. Philadelphia based duo Christopher Archer and Katherine O’Keefe are further notable practitioners within the group: Archer primarily covers digital transformations and modernization activities, while O’Keefe assists clients with the AI and cloud elements of commercial transactions.

With a client base encompassing major multinational corporations in the life sciences and financial services sectors, Pillsbury Winthrop Shaw Pittman, LLP is well-positioned to handle SaaS, cloud, and blockchain matters as well as ERP implementations. Notably, the outsourcing department prides itself on its integrated transactional and consulting offering, which results in a holistic service for its clients. Working from both the firm’s Austin and New York offices, Elizabeth Zimmer serves as the global head of the global sourcing and technology transactions practice. Zimmer is well-versed in complex ITO and BPO transactions and frequently assists with the integration of generative AI technologies. Aaron Oser specializes in complex global outsourcing relationships and enterprise-wide licensing agreements, while Mario Dottori often assist service providers with SaaS templates, back-office IT services, and strategy development. Brian Bodor advises government sector clients on cloud-based services and transformational project work, and specialist James Alberg represents customers in cross-border software licensing, ITO, and BPO projects. Brooke Daniels' healthcare industry expertise makes her well-placed to handle revenue cycle management deals for Fortune 500 companies. Benjamin Dean is recognized for his work in tech licensing and cloud computing deals. Based in Austin is attorney John Barton, whose scope of work covers real estate and credit card processing outsourcing transactions. All contacts are Washington DC-based unless otherwise stated.

The global outsourcing and technology practice at Hunton Andrews Kurth LLP continues to advise on the full spectrum of matters, ranging from complex ITO and BPO transactions and outsourcing agreement negotiations to software compliance audits. The department also demonstrates strengths in various forms of outsourcing. including IT, procurement, SaaS, accounting, and cloud computing, in addition to handling novel projects related to AI, machine learning, and data monetization. Jeffrey Harvey spearheads the division and demonstrates tenacity in negotiating and documenting global, large-scale, and complex BPO and ITO transactions, often for Fortune 100 clients. Randall Parks is recognized for his skill in assisting corporations with high-value tech outsourcing projects, while Andrew Geyer leads on complex multi-tower outsourcing transactions. Christina Edwards primarily advises on the negotiation of various tech agreements, while Sharon Harrington handles outsourcing arrangements for luxury goods and investment firm clients on major outsourcing mandates. From the Washington DC branch, Cecilia Oh is reputed for covering the department’s work in fintech and mobile payments, while Jessica Yeshman advises clients from the retail, financial services, and food and beverage sectors. Unless stated otherwise, all individuals are based in Richmond.

Kirkland & Ellis LLP’s Chicago-based practice advises on an extensive range of matters, including ITO and BPO transactions, strategies for digital transformations, strategic alliances, commercial agreements, and licensing. Engaged by both customer and service providers, the firm is recognized for its experience in the healthcare, financial services, and utilities industries. Neil Hirshman offers expertise in the software development, patent, and tech licensing spheres and is recognized for his ability to handle both domestic and cross-border projects. Industry veteran Gregg Kirchhoefer concentrates on transactional matters, often handling issues in the software and telecoms spaces. Clients regularly rely onTodd Herst for assistance with licensing arrangements and the negotiation of complex tech and data transactions. Kevin Jacobsen‘s scope of work extends to IP-related transactions, in addition to handling transfer agreements and SaaS agreements.

Loeb & Loeb LLP has a robust record in ITO and BPO work as well as in legacy outsourcing and next-generation sourcing transactions, particularly in the fields of cloud-based solutions, machine learning, AI, and robotic process automation. Clients in the healthcare, insurance, and real estate sectors benefit from the team's holistic approach, bolstered by collaboration with lawyers from the firm's digital media, IP, and payment technology teams. The well-established Kenneth Adler spearheads the practice and handles complex national and global outsourcing transactions, with particular strengths in outsourcings related to infrastructure, call centers, and financial services. Adler is also well-versed in deals realted to cloud computing and multi-sourced environment strategies. Akiba Stern’s scope of work extends to the structuring and implementation of commercial strategies, in addition to strong BPO work for financial services institutions and investment banks. Benjamin Kabak is a trusted advisor for ITO and BPO transactions, working closely with clients in the healthcare and personal care sectors. From the Chicago branch, Liz Allen‘s core strengths include matters relating to media, advertising, and tech, while Alison Pollock Schwartz is reputed for her work involving the development of RFP strategies, contract negotiation strategies, and post-execution risk management. Listed lawyers are based in New York unless stated otherwise.

Situated within a globally integrated network, the team at Morrison Foerster handles complex outsourcing transactions involving cloud computing, emerging technologies, and data analytic tools. With sector expertise in logistics, insurance, and healthcare spaces, the firm also demonstrates skill in the fintech industry. New York’s Vivian Hanson chairs the sourcing practice and covers global ITO and BPO deals in addition to advising on SaaS agreements and IP licenses. Aaron Rubin chairs the tech transactions group in San Francisco and focuses on advising established and emerging companies on consumer electronics and AI deals. Boston-based Matthew Karlyn demonstrates commercial life sciences know-how and assists clients with business transactions related to the procurement and commercialization of life sciences and tech products. In New York, Joan Warrington’s scope of work includes retail financial services and emerging payment agreements, while Anthony Ramirez negotiates a wide range of outsourcing deals and content and data licenses.

At Wiggin and Dana LLP, the strategic sourcing and technology team regularly illustrates its expertise in representing the suppliers of outsourced business process services, digital transformation tools, and cloud computing. The team is well-regarded for acting on the structuring and negotiation of both offshore and onshore outsourcing and tech transactions, working with a diverse roster of India-based and US-headquartered global service providers. New Haven-based Mark Heaphy heads the offering and is a go-to advisor for the firm’s Indian corporate clients, who turn to Heaphy for advice on software licensing and digital transformation projects. In Stamford, Tamia Simonis demonstrates strengths in global outsourcing projects and frequently negotiates complex ITO and BPO transactions both domestically and across Europe and Asia. New Haven-based lawyer George Kimball is a notable practitioner within the group.

WilmerHale’s outsourcing team acts for a roster of banking, financial services, and insurance sector clients on both domestic and international deals. The firm handles traditional outsourcing transactions, newer multi-vendor strategies, deals realted to emerging technologies, and the incorporation of cloud sourcing models. Industry veteran Robert Finkel is based in New York and has extensive experience in representing major corporations in complex outsourcing deals. Finkel also frequently structures and negotiates complex service arrangements. From the Boston office, Ariel Soiffer handles ITO and BPO work and regularly assists clients with transactions involving AI, cybersecurity, and IP elements.

Working across several sectors, the team at A&O Shearman represents both buy- and sell-side clients on a range of complex outsourcing and procurement transactions. Advising both startups and Fortune 500 companies alike, the firm covers various tech-related agreements, including cloud computing, the implementation of ERP solutions, and software licensing agreements. The offering is jointly led by New York-based Adam Chernichaw, who concentrates on ITO and BPO transactions as well as cloud and SaaS arrangements, and Silicon Valley’s Daren Orzechowski, who focuses on IP strategy work and digitalization projects in various tech industries. Alex Touma, based in San Francisco, handles transactions involving tech licensing, gaming, and software.

Having hired a significant team from Pillsbury Winthrop Shaw Pittman, LLP in 2023, the rapidly growing outsourcing and complex contracting group at Clifford Chance is well-positioned to handle in business critical and complex contracts within the domestic and global market. The firm operates across the fintech, retail, and financial services sectors, where it regularly handles digital transformation initiatives. Meighan O’Reardon’s scope of work includes advising Fortune 500 companies on strategic outsourcing projects, software licensing arrangements, and data privacy measures, while James McPhillips covers SaaS transactions and negotiates procurements of generative AI products. Ash Masrani handles various tech arrangements, including data center outsourcing and cloud computing arrangements. In New York, Vipul Nishawala assists suppliers and financial institutions with maintenance and development agreements in addition to handling strategic HR outsourcings. Unless otherwise mentioned, all named individuals are based in Washington DC.

The outsourcing practice at Nelson Mullins Riley & Scarborough LLP regularly undertakes ITO and BPO work in addition to handling business transformations for a range of global blue-chip companies in the luxury goods, automotive, and financial services sectors. From the Nashville office, Geoffrey Vickers concentrates on cross-border sourcing and managed services arrangements, while Jason I. Epstein regularly assists corporate end users with the outsourcing of fintech and healthech services. In the New York branch, Ed Hansen’s scope of work includes digital transformations and ERP implementations, while Val Paverd is a go-to contact for managed services agreements. Greenville-based Daniel C. Lumm covers work relating to open-source software, emerging AI concerns, and cloud services.

Norton Rose Fulbright’s Atlanta-based team has a well-rounded outsourcing practice capable of handling both traditional and digital ITO and BPO transactions domestically as well as in Europe and Asia. The firm adopts a customer-side focus and regularly undertakes work relating to cloud migration and the negotiation of service agreements. Co-head Sean Christy assists with outsourcing transactions within the financial services and hospitality sectors, while co-head Chuck Hollis handles digital outsourcing arrangements. Tim Carlton concentrates on strategic outsourcing arrangements in regulated industries in addition to handling SaaS agreements and AI-related projects. Derek Johnston primarily counsels public and private companies on deals in the life sciences and tech industries, and Michelle Meiselman serves as global support for the implementation of ERP and cloud services.

In the outsourcing arena, Arnold & Porter has ample experience in the computer, financial services, and media sectors, often representing both providers and customers in ITO and BPO transactions. Working from the San Francisco office, tech transactions practice group head Thomas Magnani advises on matters at the intersection of tech, entertainment, and IP, frequently handling SaaS agreements and enterprise software licenses. New York-based Jenna Levy assists clients with the negotiation and drafting of agreements which involve the commercialization of new products and technologies. Denver-stationed Pantea Garroussi is frequently engaged by clients for advice on emerging technologies.

The Houston-based outsourcing practice at Bracewell LLP frequently advises on the structuring and negotiation of contracts for Texan clients in the commercial aviation, energy, and financial services sectors. Jeffrey Andrews heads the department and handles ITO and BPO transactions in addition to SaaS and telecoms service agreements, while litigator and tech specialist Jonathon Hance frequently represents plaintiffs and defendants in cases involving data confidentiality rights and also assists clients with data processing outsourcing work. Lucy Porter is a further key contact within the group and advises on data privacy solutions and the management of service agreements.

The Atlanta-based outsourcing department at Eversheds Sutherland leverages cross-departmental expertise by collaborating with its regulatory, IP, and data management teams to handle a diverse array of transactions. The practice is well-versed in advising on privacy considerations and licensing terms relating to SaaS offerings and cloud computing. Software and tech attorney Peter Quittmeyer heads up the practice and frequently leads renegotiations of outsourcing contracts. Quittmeyer maintains close connections with clients in the government sector as well as in the pharmaceuticals and insurance industries. Brian Murphy is a further key contact within the group and advises clients on outsourcing transactions related to digital commerce and payments.

At Holland & Knight LLP, the outsourcing and tech transactions department undertakes a broad range of ITO and BPO transactions, often working with financial services institutions, logistics companies, and global hospitality groups. James Paine chairs the practice from the Atlanta office and concentrates on cloud solutions, ERP licensing, strategic services arrangements, and IT infrastructure operations. Paine also advises on the outsourcing of finance and accounting and HR services. Also in Atlanta is corporate attorney Sarah Parker, who handles ITO matters, managed network services, tech licensing, and systems integration. Chicago-based Glynna Christian assists clients with strategic transactions involving blockchain and payment solutions.