‘Ever since I’ve been with Boyes Turner I’ve been impressed with there very high standards. Whatever the issue whether positive or negative, it has been dealt with efficiently. Every member of staff that I have had dealings with has impressed me with their attention to detail and care me. Sometimes I have to remind myself that they are members of a legal team and not my friends.’

‘Vanessa Wand has been in overall charge of our case, and we have always been impressed by her attention to detail, empathy and the personal touch that is apparent.’

‘Everyone has been excellent in communicating, being both understanding and respectful. Boyes Turner offer a bespoke service in cerebral palsy cases (amongst other types) and knowing this initial information from their website along with reading case testimonies cemented the choice to become a client above all other firms. They always keep us updated with any costs and rate changes ensuring the best service they can deliver.’

‘Extremely personable, friendly, caring and professional at all times. Really feel that they cared about the case.’

‘They actually make you feel like they care about your case and the person they are fighting for. ’

‘Such a caring but highly qualified team. Always available to answer any questions. It is not just a case to them you get the feeling they actually care.’

‘For Julie Marsh, nothing was too much trouble, and she did everything she possibly could to bring it to a successful conclusion.’

‘In short, they are a top choice for anyone who needs help with clinical negligence cases. They’re not just good at the law, they’re good at helping people, and I highly recommend them.’

‘Extremely professional, very understanding, knowledgeable and empathetic. Communication is exceptional and very transparent when explaining procedures and how things are progressing.’

‘All communication has been excellent, and I couldn’t be happier as a client and feel they always have my daughter’s best interests at heart.’

‘The person who I am working with is Paula Hill and her team who are very understanding, helpful and keep me informed regularly on how my claim is progressing. Paula explains any issues simply and is very helpful, very understanding and sympathises with me when speaking to her. I am sorry but I cannot compare any differences with other companies as this is the first time I have needed the expert advice of a Solicitor.’

‘Personal communication from lead partner.’

‘The people were so kind and caring towards us, extremely helpful with every aspect of the claim. They explained everything involved. The barrister that they selected was also very very kind and explained all that was involved.’

‘The team provided exceptional legal representation while supporting us through clinical negligence litigation. Ours was a long and complex case but what set Enable Law apart was their obvious expertise in personal injury law, particularly birth injury cases.’

‘The team at this practice were extremely approachable, easy to talk to and would get back to you quickly with any questions that needed answering we never had to chase up anything at all. Extremely transparent and honest with absolutely everything. When it came to billing etc. it was easy to understand and was also explained not just on paper but in person or over the phone if needed, which also was the case with anything.’

‘The team I have been dealing with have been outstanding. They always respond to correspondence within a day or so, very professional and supportive along what will be my 6th year in this journey. They are honest and open even when giving negative news and will always provide the advice and support required. I would highly recommend them.’

‘Freeths are an excellent claimant clinical negligence department. They have good cases, which they fight tenaciously and do a great job for their clients.’

‘Catherine Bell is a superb solicitor who manages her cases brilliantly.’

‘Catherine Bell is exceptional. She is hard working, knowledgeable, very clever and always intent on achieving the very best for her clients. She is a birth brain injury specialist, and I would not hesitate to recommend her for a case of this type.’

‘As a medicolegal expert I work with Freeths often and they are always efficient, helpful and courteous. They provide timely LOI and records and give clear direction. They care about and work hard for clients.’

‘From my very first interaction to the point my case was closed I was treated as an individual. Every single person that dealt with me did so with a perfect balance of professionalism and sensitivity.’

‘There was always a speedy reply to my enquiries which I didn’t always reciprocate, yet this was never judged, and I never felt under any pressure or stress to comply with what was asked from me. This is because everything was explained clearly with pros and cons presented at each step which enabled me to make informed decisions and understand the importance of completing what was asked of me.’

‘Before getting down to business they would always ask how I was. This might sound small and insignificant, but it makes a difference, especially when dealing with a case that I found traumatic. As well as being very client centred, they both chased, pushed and left no stone unturned to get the best and fairest outcome for the case. Even though I had their professional opinions I still always felt in control and felt like the ultimate decision was mine.’

‘Freeths’ clinical negligence team has a truly national reputation. They have been doing this work as well as anyone for decades.’

‘Irwin Mitchell make sure at every turn that clients feel informed and supported through the process. Even prior to Covid almost all interaction was virtual, which suits us and our busy lives. They have a seamless link into other areas of their business and understand how to ensure any transfer of business or priority is handled transparently.’

‘I can say that Rebecca Brown in the Southampton office is first rate. We have worked with Rebecca for the last seven years and she has been thorough, kind, diligent, personable, knowledgeable, good humoured, understanding and respectful throughout the process which, at times, was challenging for me and my family.’

‘IM is an excellent firm which appropriately resources its cases. It is able to offer clients help in many areas while their claim is progressing.’

‘I only really know Rebecca Brown. She is a thorough and very capable lawyer who has a strong client focus.’

‘The team has a strong supportive approach. The team has both medical and legal experience and extensive contacts with experts and counsel. There is usually “hands on” partner involvement in all cases. From my perspective, the team provides an excellent and highly personal service. Instructions are always well prepared, and the documentation carefully collated, sorted and presented. The team has good experience and expertise of the underlying medical issues.’

‘Without exception, those with whom I have regular contact have outstanding people skills and are very conscientiousness. Hand in hand with this is an insistence on high standards from me as counsel and from all the experts instructed on the client’s behalf. Clients also get early sensible advice. If the claim has no merit or the prospects of success are remote the client is told that at the outset. Again this is not always the case with other firms.’

‘Justine Spencer sets the tone for the team. She is an excellent solicitor and is totally committed to her clients. Clients routinely comment to me on her warmth and dedication. I sense that they feel she understands and supports them. She works incredibly hard and I have been very impressed by her attention to detail in a number of cases. She is firm in negotiations but her excellent client care skills do not prevent her giving difficult advice when it is necessary.’

‘I was extremely impressed by Justine Spencer’s handling of one particularly difficult client who, although very disappointed, nevertheless respected the advice she was given by JS. She is intelligent, enthusiastic and able. Despite her responsibilities as head of the team, she has a large and loyal client following. This is reflected in the sources of her new work which include recommendations from counsel, other solicitors, AvMA and former clients.’

‘The Moore Barlow clinical negligence team stands out as exceptionally client-centric, surpassing any other firm I have engaged with. They possess a distinct proficiency at every level in thoroughly grasping crucial facts and seamlessly identifying and integrating all aspects of a claim.’

‘They very much seem to have established relationships with top-tier expert witnesses who consistently demonstrate their adeptness in teasing out crucial facts.’

‘Ruth Hewitt epitomised client-centric values. Her consistently exceptional attention to detail set her apart. Ruth possesses the expertise and acumen to swiftly pinpoint the pertinent facts of a claim. While upholding consummate professionalism, she demonstrated a profound understanding of the human dimension inherent in a claim.’

‘My contact throughout my case was Ruth Hewitt. I believe that from start to finish the case lasted for about two years. During this time Ruth remained totally focused on our requirements and aims. Every point received meticulous investigation and she showed fine attention to every detail. Nothing was left without conclusion. I am very grateful to have found Moore Barlow and Ruth who I hold responsible for such a good outcome.’

‘Moore Barlow LLP are an excellent team to work with. They care about their client’s needs on a personal level, and I have no doubt secure the best results.’

‘The individuals on the team are all highly qualified and care specifically about their individual client’s needs on a personal level and I have no doubt secure the best results.’

‘Superb industry leading team. Work with clients superbly. Excellent relationship with experts and Counsel.’

‘Maya Sushila is outstanding. She has great depth of experience in matters of clinical negligence and explores all aspects of the case in an incisive manner. She is very efficient and well organised, with an excellent network of experienced clinicians to call upon. She is well supported by an efficient team.’

‘Yasmin Ameer’s knowledge and experience in the field of true catastrophic injury is second to none – she is quite simply outstanding in this field.’

‘The unique feature they provide is a more ‘face-to-face’ approach and contact with experts. This is important because it makes the expert feel somewhat more valued and also because it facilitates good communication and therefore minimises any misinterpretation. Consequently, this maximises efficiency and adherence to timelines and the eventual outcome.’

‘Their all-round service is always prompt and this includes responses to questions and queries and the provision of documents and radiology. Their settlement of fees is probably exceptional in my experience.’

‘Nockolds are a helpful and professional firm of solicitors who really look after their clients.’

‘Yasmin Ameer is a truly dedicated lawyer ensuring every possible avenue is explored and challenged. Her expertise and knowledge in negligent cases such as ours is second to none and she worked tirelessly for us in achieving justice in our case. Her compassion and integrity for the cause is what makes her stand out from the rest, and I believe without her my son would not have got the justice he deserved.’

‘Yasmin Ameer is thorough and meticulous in her work, empathetic and patient with all staff, and definitely goes well beyond the call of duty to obtain the best outcomes for her clients. I have been very impressed with her professionalism and her expert knowledge in this area.’

‘Whatever life throws you way Nockolds will be there to fight your corner. Yasmin’s experience, guidance and heart are the sole reason we made it to the end of this truly abhorrent time. If the worst has happened, you need to pick up the phone, call Nockolds and ask for Yasmin. It will be the call that helps change your loved one’s life, the call that offers you that little bit of light and hope. More importantly, it will be the call that gets the justice your loved ones deserve.’

‘The other firms do not come close to Nockolds. If you or your family are looking for the best, then you have found it here in Nockolds. You really will not be disappointed. Top tier firm, top tier team. Amazing humans that will be there for your loved ones when you need them most.’

‘The communication was phenomenal, and they always made sure that we felt comfortable with every aspect of the correspondence and claim at all times.’

‘The team we had were going above and beyond at all times. Alison Appelboam Meadows was our main solicitor and she stood out from the rest for us, she has extensive knowledge about almost everything when it comes to claims, and she made us feel at ease the whole time! She pushed when needed, and explained, in depth, why we had to wait sometimes. Alison went above and beyond to make sure we were updated all the time and stuck with us the whole way through.’

‘Very caring, realistic, professional and efficient. Excellent preparation of my claim. Careful consideration of every step in the process. Kept me informed at every decision point and enabled me to make the right decisions.’

‘Philippa Luscombe has been particularly supportive, keeping in touch with me and leading the preparation of my claim. She clearly has an excellent knowledge of the legalities and the realities of negotiating reasonable outcomes. Similarly, Lucie Prothero has been excellent in supporting me and progressing the claim.’

‘Very knowledgeable and professional. Kept me well informed on all aspects of proceedings. Special recognition to Arran Macleod.’

Arran Macleod was outstanding, he worked on the case from the beginning to the end and during that time he was always approachable and understanding. I really appreciated the way that Arran explained everything very clearly and kept me updated throughout the case.’

‘This practice exudes professionalism coupled with the ability to make their clients feel very relaxed and at ease in their presence. A vital part of the process is re-living your past, which at times feels very challenging. The team always show respect.’

‘Alison Johnson is incredibly personable and professional. She instantly made me feel at ease and allowed me to express my story. Her work ethic shines through as does her attention to detail. She is without doubt a pleasure to work with from a clients perspective and I would imagine from her fellow colleagues.’

‘The team were brilliant and kept me informed of my case every step of the way. All the team that I had contact with were, friendly, helpful and were always happy to help with any questions or concerns I had.’

‘They were professional and knowledgeable. Always keeping me up to date with my case. Always keeping in mind my wishes and guiding me through the process.’

‘Very responsive, polite and prompt.’

‘I have found RWK Goodman to be the top practitioner in this field. I have been instructed mainly by Richard Coleman but have also had favourable experiences with other partners and associates. What makes RWK Goodman the best? Honesty, loyalty, politeness, integrity, perseverance, together with the high quality of the Barrister’s they instruct, are the main virtues I can quote.’

‘The Back up staff that I have dealt with over the years also possess the same qualities. The firm deals with their clients in a very empathetic way which of course makes it easier for expert witnesses to work with them. Basically, I do not have a bad word to say about this firm- this is certainly not the case for a number of others that I have dealt with.

‘Richard Coleman in my view is one of the most outstanding lawyers in the field of clinical negligence and it must be remembered that he takes on the most complicated and difficult cases.’

‘This firm is efficient and professional in their dealing with claimants and expert witnesses.’

‘Excellent communication and high-quality representation and advice.’

‘Large team; excellent strength and depth; very high-quality case load with numerous maximum severity cerebral palsy cases.’

‘Denise Stephens is a standout lawyer – a towering force undertaking the highest value and most complex cases – superb tactical skills, hugely courageous and dedicated to achieving the very best results for her clients.’

‘Shoosmiths have great quality work including complex catastrophic injury work. They have excellent client care.’

‘Denise Stephens is a powerhouse – very experienced in catastrophic injury claims and lovely to deal with.’

‘Shoosmiths have an incredibly experienced and passionate team who work hard for all of their clients in serious injury cases. They are very collaborative and committed to the work that they do.’

‘Denise Stephens is hugely experienced and a superb advocate for her clients. She is not afraid to take on cases with high degrees of complexity.’

‘The team specialises in non-catastrophic clinical negligence work. They are exceptional litigators. Their management of a case from inception to trial (or settlement) is confident, knowledgeable and robust. They are my go-to firm when asked for recommendations from personal and professional contacts.’

‘Susan Prior is an extremely experienced operator. She is a leader in the field.’

‘I would consider this firm within the top tier of regional firms providing clinical negligence services across the central south coast. The team includes experienced and practically minded practitioners who are dedicated to the support of their clients, but also realistic in the outcomes that can be achieved.’

‘Chris Whiteley is a highly experienced clinical negligence practitioner, including cases of the highest severity. He is extremely good with and supportive of clients and also develops good working relationships with opponents, by whom he is respected. He adopts a practical and common sense approach to resolution of disputes and to settlement, together with realistic management of the expectations of clients.’

‘Gavin Lane has long experience of clinical negligence claims and an excellent ability to find the right expert witness for the right case, enabling settlement of many claims at an early stage. Frances Gillett is developing an established presence in clinical negligence work, demonstrating sound judgement, and good attention to detail.’

‘Trethowans’ Clinical Negligence team have an excellent position in this regional market. Given the financial backing provided by a broad-based legal practice, the team are able to litigate in the same manner as a national firm yet they are able to provide a local, more personal touch, which is enjoyed and appreciated by clients. This creates a win-win for clients given Trethowans still command the attention of insurers and achieve excellent results.’

‘The Clinical Negligence team in Salisbury have the benefit of the sage experience of Clare Carter at the helm with strength in depth. In particular, Gavin Lane in Southampton is a fierce litigator with fabulous experience and litigation touch.’

‘The team punch above their weight. They have a very strong reputation for their spinal injury work and clinical negligence work.’

‘Gavin Lane knows his onions. He is a confident and robust negotiator and builds a strong relationship with clients.’

‘The team have been efficient and professional at all times. The strength and depth of the team and therefore knowledge and experience is reassuring. They have been efficient and kept me advised of progress and the advice has been excellent.’

‘Alex Brown is compassionate and professional. I have felt that my case is in the best hands, bearing in mind his knowledge and experience in this sector, Alex quickly got a grip of the complex case and I value the quality of his advice and guidance.’

‘I worked with Alex Brown in the CN department for 7 years. From the outset, he was very personable, highly knowledgeable and dedicated. He approaches his clients with genuine caring manner and always ensures he is never rushed for time, where the client also knows this.’

‘The Firm is a very friendly firm and the partners are very approachable and always up for a good laugh. Particular stand out Partner is Alex Brown, and huge special mention to Jessica Edwards. She has the same work ethic as Alex Brown! Both are well beyond their years in how they approach their positions.’

‘Both solicitors that I have worked with extensively have a very client centric approach – they go the extra mile and always have an excellent grasp of the law and issues.’

‘Alex Brown is an extremely thorough lawyer, who is dedicated to his client’s cause.’

‘Ben Davey is a very tenacious solicitor, who is sensitive when dealing with the client’s best interests and complex family relationships.’

‘Tessa Grayson is simply the best. She has given 120% to this case. She has taken on a very complicated case which others were not confident to do so. My own background is non-legal and at times I have found the law difficult to understand yet Ms Grayson has patiently explained what is possible and what is not.’

‘It is obvious Tessa Grayson leads by example because her team are always polite understanding & caring and are singing from the same hymn sheet as the lady herself. Although always professional, Tessa fully understands the pain, anger and the frustration knowing your loved one should have received a much higher quality of care. She is ideally suited to her chosen aspect of legal work.’

‘The team is immediately proactive. They listen to and act on client information swiftly and with clear understanding. Communication is excellent.’

‘I work primarily with Tessa Grayson, senior partner. She always finds time to answer queries no matter how trivial. When we speak on the telephone or in person, she is totally professional but also friendly and approachable. She will always offer more help and I believe that she really does go the extra mile for her clients.’

‘DMH Stallard LLP are very efficient and timely with responding to emails and follow-up by phone to ensure that the client is fully abreast of the process regarding their personal negligence claim.’

‘Tessa Grayson is very approachable and knowledgeable in her field of expertise. She has provided an honest outlook on my claim and has handled everything so far with me with compassion and professionalism.’

‘Tessa Grayson seems to always be available. Her knowledge and explanation of how everything is going is very good. Highly recommend.’

‘Lucienne Westbrook provides clear and straightforward instructions.’

‘Rebecca Thomas and Ifrah Ahmed are lovely to deal with and very responsive.’

‘Personable, friendly and caring about their clients. Not a conveyor belt of claims.’

‘Ifrah Ahmed is dedicated, hardworking and cares about her clients.’

‘Amy Bennett is excellent. She is knowledgeable, astute and sensible as well as being very personable and working incredibly hard for her clients. All in all, she is a pleasure to work with.’

‘They provide an exemplary service, demonstrate compassion and an understanding of your situation.’

‘Renu Daly is a credit to the firm. Her compassion and understanding are outstanding. We have full faith and trust in her; she is extremely easy to talk to and listens to every concern. She is an outstanding person and I would recommend her to anyone going through a terrible situation.’

‘Very careful attention to detail and exhaustive construction of chronology.’

‘Thorough familiarity with the medicolegal process and availability of a team experts. Warm and considerate approach to clients.’

‘Attention to detail and pursue of the case at all levels in order to get to the bottom of what happened, how what happened can be interpreted and can serve the purpose of justice for their client.’

‘This practice comprises of extremely diligent and thoughtful workers. In my extremely sensitive case involving high emotions and mental health risks, I have been treated with a lot of dignity and care in managing it and keeping in contact with me throughout the years. The specific individual I was in regular contact with and who shone through was Zoe Diss.’

‘Excellent and responsive communication. Very professional.’

‘Amazing practice, they keep you updated with everything. They are very professional.’

‘Jason Brady is incredible. He has always made time for us and our case, making adjustments when needed and being at the phone to listen to our concerns.’

‘There is good leadership within the team. Jason Brady sets a great example and has good knowledge of the clinical negligence area.’

‘The clinical negligence team continues to go from strength to strength. It provides excellent customer care. The team are compassionate, highly knowledgeable and determined to ensure a successful outcome for their clients.’

‘Zoe Diss leaves no stone unturned in pursuit of her client’s cases. She is extremely thorough, knowledgeable and works hard for her clients. She is a shrewd negotiator and succeeds in getting clients favourable settlements.’

‘They take a very practical approach for their clients. Communication is clear and consistent.’

‘Shakespeare Martineau LLP are an excellent team to work with. They care about their client’s needs on a personal level, and secure the best results. They are a pleasure to work with.’

‘Melanie Minter is enormously experienced in the highest value birth injury cases.’

‘Nick Garrish is an expert in orthopaedic cases, from hip dysplasia to amputation; pragmatic and excellent negotiator.’

‘Gail Waller provides super client care.’

‘The team includes lawyers who used to practice on the defence side, and so they bring a rounded and balanced view to litigation. The team has developed excellent links with high calibre experts whose opinions can be relied on and who facilitate claims in complex cases. The team also ensures that its clients are properly advised at all key stages of litigation.’

‘Melanie Minter is a class act whose calm manner reassures clients facing the stresses of litigation. She has excellent judgment.’

‘Well diversified firm who tackle complex cases on behalf of claimants. Their assessment procedures are thorough and will ensure that cases taken on are of reasonable strength. I have worked with this company for many years and always found them easy to deal with and of a high standard.’

‘The team has great depth of knowledge and allows their individuals to operate at the fullest extent of their potential.’

‘Jacqui Hayat has a dedication over and above that which you normally see. When combined with efficiency this invariably leads to excellent outcomes for her clients.’

‘I have worked with Jacqui Hayat for a number of years. Jacqui is very hard working for her clients and will fight their corner. Jacqui knows her stuff which is why its always a pleasure in working with her. She is also a good team player.’

‘What we love about this practice is that we really enjoy working with the people there. We also know that they care about providing their Clients with the best service they are able to provide.’

‘Jacqui Hayat is a person who stands out for having real passion for her work. Her results demonstrate that ‘going beyond the extra mile’ would be an understatement considering her achievements.’

‘Taylor Rose MW are an excellent team to work with. They care about their client’s needs on a personal level, and I have no doubt they secure the best results.’

‘I always felt in safe hands, despite the complexities of my claim.’

‘Specific mention to Alison Hills. I have found Alison to be approachable and professional with a refreshingly pragmatic approach.’

‘The Team in Tees has been absolutely brilliant, always available to help explain and always respond very quickly.’

‘We could not fault the service provided by the whole team at Tees throughout the whole case. They were responsive, supportive and extremely professional throughout and the success in the case and the justice achieved was what we wanted.’

‘Always available and attentive to any queries I have, very knowledgeable on this area of law and very quickly brought in the necessary experts. Treated me with compassion and explained everything each step of the way.’

‘Great insight into all the problems facing claimants in medical negligence claims. Excellent attention to detail and very good handling of whole claim.’

‘My whole experience with TSP has been one of complete professionalism. If something needs dealing with it is done quickly, accurately and all the while keeping you in the loop with updates and information. There is another side to the team, away from the professional side of things, they are compassionate too. Not only are you made to feel your legal needs are well taken care of but they genuinely care about how you are as their client.’

‘I felt everyone always had time for me. I was always called back in a timely manner should I have any questions I needed answering. And even on my worst days, the team remained calm, compassionate and reassuring. They supported me not only legally but were also there when I needed to express my frustration and emotions. They always went above and beyond as my solicitors, something that got me through a very long and hard case.’

‘They have been fantastic for us. We couldn’t hope for better help.’

‘Hasina Choudhury has been amazing in her support, knowledge and skills. We couldn’t be happier with her work.’

‘Very professional throughout. Very thorough, great communication and very competent.’

‘They will always respond on time when you have a query. Constantly keep you updated on any progress or correspondence that has been received. Efficient with everything they do.’

‘Working with Steve Webb was straightforward. You ask for advice and this was provided allowing us time to consider what steps were right for us. Pros and cons discussed. Everything asked for was followed up and we were kept informed of progress as well. It was a long process and the service received was maintained throughout.’

‘A client-dedicated, driven team.’

‘Victoria Harvey is one of the most dedicated solicitors I have met, always trying to do the best by her clients.’

‘Blaser Mills is experienced, unstuffy and extremely capable.’

‘Victoria Harvey works tirelessly to achieve the best results for her clients. She knows her cases – and the law – inside out. ’

‘The department has strong clinical negligence solicitors. David Healy has the benefit of a science background.’

‘Liz Oaten (solicitor) is very supportive for her clients. She has an excellent approach.’

‘They work well together as a team. They work coherently.’

‘Liz Oaten is such an intelligent and experienced solicitor with expertise being the defendant and claimant.’

‘Knowledgeable and intelligent work in the clinical negligence market.’

‘Liz Oaten is always a great advocate for her clients. She has sound judgment and good rapport with experts.’

‘My dealings with the firm have always been very efficient and contact with the appropriate individual is very easy. What I most appreciate is their very efficient and personal service.’

‘I would highly recommend Stephen Green for any appropriate legal matters.’

‘Very knowledgeable and good on tactics.’

‘Niche but expert team with committed solicitors who will take the time and give the care needed to represent clients fully, review and improve the evidence base, carefully plot strategy and ultimately deliver positive (and realistic) results.’

‘Stephen Eccles is a calm, accomplished and expert solicitor with a firm guiding hand and superior client skills. He has recently achieved positive results in clinical negligence cases that other solicitors might have feared to take on. He couples this with a friendly, easy manner that complements a steely resolve.’

‘The team are excellent in communication with their clients. Very professional.’

‘The Team working on my case have been outstanding, great communication and guiding me throughout the journey. I would like to thank Stephen Green and Emma Hardie for their professionalism.’

‘Superb knowledge of a difficult and complex area of law. Excellent relationships with experts that need to be consulted and fast assessment of merits of cases.’

‘From my experience all their solicitors are knowledgeable and love their job. They do everything they can to help their clients. They are extremely reputable and reliable.’

‘Gemma Osgood works extremely hard and ensures she gives you enough information and constantly updates.’

‘This practice is unique as they are genuinely caring and supportive about their clients. I have had clear updates on a regular basis with my team and feel my opinions and wishes are fully taken into consideration.’

‘Gemma Osgood is outstanding in what she does – professional, caring and genuinely interested. I have nothing but high recommendations and praise for her. Her enthusiasm and desire to get it right and stay as interested and focused as she has been from day one has been very reassuring.’

‘They inform and advise us of timelines and what is next and what to expect. They have made a very difficult situation for us stress free and we have trust and confidence with working with them.’

‘They fight our case with compassion and kindness. I have never for one second regretted making the decision to use Hugh James.’

‘In general, the practice ethos is of great professionalism and efficiency.’