Vulnerability is empowering

Parsons first shared his personal struggles, medication, and experience of mental ill-health during the ‘This is Me’ campaign a City of London initiative aiming to encourage openness on the subject and address the stigma attached to mental illness.

Since then, Chris has travelled to different countries to conduct deeper conversations and deliver trainings on the topic with colleagues and clients, actively promoting awareness of mental health and frankly discussing his own vulnerable moments.

In the following article, Parsons shares with fivehundred what his firm has been doing to reduce the stigma surrounding mental ill-health, resulting in the creation of a more inclusive and supportive workplace for its people globally, as well as offering some top tips for those readers currently struggling.

2019 marks the tenth anniversary of our mental health programme which aims to raise awareness of mental health, support people in managing their wellbeing, and to promote optimal mental health. Over the past decade, we have made conscious efforts to ensure people feel safe and comfortable to discuss their mental health, know how to support others, and proactively build optimal mental health. We are proud of the progress we have made so far, but there is still more we can do to ensure everyone thrives at the firm.

In 2015, our Mental Health Champions programme was established in the UK and EMEA, with Australia following in 2018. Our champions come from all levels of the business and undertake training to better understand common mental health conditions and signpost individuals to the most appropriate support.

In October 2018, we announced a global health and wellbeing commitment encouraging people to prioritise their health and wellbeing. Later this year we will be launching our global mental health strategy and ‘How We Work’ guidelines, designed to encourage more efficient and balanced ways of working.

And earlier this year, we signed the Mindful Business Charter as part of our commitment to not only respond to mental ill-health, but to more broadly think about the way we work removing unnecessary sources of stress and improving areas such as communication, working hours, and more mindful delegation of work.

Our vision is to be a firm where our people are working in a way that they feel is sustainable, rewarding, and consistent with their values; where we can talk openly about mental health without fear of stigma; and where we know how best to support others and ourselves.

By supporting people to thrive and prioritise their mental health, and to consider that of those around them, we strengthen engagement and a sense of belonging. This in turn positively impacts business outcomes and excellence in client service. Some of the initiatives taking place in different parts of our network are:

  • Events, including key note speakers, panels, film screenings, and book launches where the focus is on raising awareness and bringing people together to discuss mental health many of these events are video-conferenced into a number of our offices across the network.
  • Workshops with external providers where the aim is encouraging better understanding of an individual’s personal mental health, sharing practical steps to promote better wellbeing, and how to access further support.
  • Mental health lectures and first-aid courses run by external mental health/education institutions sponsored by the firm.
  • Publications and intranet features on mental health and well-being topics.
  • Senior leaders champion mental ill-health issues in the workplace and share their own stories.

Our people have access to 24/7 counselling and support via our externally provided Employee Assistance Programme. This is also available to immediate family members and extends beyond mental health to broader wellbeing issues including nutrition, sleep, financial hygiene, and social connection.

Moreover, we have an online platform for employees to access useful information about health and wellbeing, medical services, relevant training and events, guides and publications, and external resources.

The critical part in all of this is awareness. We need to talk more about mental health so that it is no longer taboo. My vision is that one day mental health and addiction will be treated in exactly the same way as physical illness and that taking time off to get well won’t impact anyone’s career negatively.

Top tips for improving your mental health

  • Talk. A good counsellor can make a huge difference to how you manage and achieve your mental wellness. They are able to identify the possible causes of mental health fatigue or illness, and devise a treatment plan. If the first counsellor you speak with doesn’t really connect with you, try another.
  • Sleep! Regular and sufficient sleep (eight hours) is crucial for both your physical and mental health if you haven’t read the book Why We Sleep by Matthew Walker already, I highly recommend it.
  • Exercise. We all know that good physical health contributes to mental health. Exercise and relaxation including meditation are beneficial to our wellbeing.

A sea change for cross-examination?

For the last two years, the Inns of Court College of Advocacy has been rolling out a training programme to teach practitioners how to deal with vulnerable witnesses. The move has been in response to criticism about how vulnerable witnesses are treated within the criminal justice system.

The Crown Prosecution Service expects all counsel who prosecute cases involving vulnerable witnesses to have undertaken the training, and it will shortly become a requirement of the Bar Standards Board that those who defend in such cases have also undergone the training. It is not limited to legal aid cases, but also those involving privately paying defendants.

What is a vulnerable witness?

At first blush it is assumed a vulnerable witness is a child, usually involving a sexual allegation, however, it is not limited to these cases. A vulnerable witness under s16 of the Youth Justice and Criminal Evidence Act is defined as:

  • All child witnesses (aged under 18); and
  • Any witness whose quality of evidence is likely to be diminished because he/she: is suffering from a mental disorder (as defined by section 1(2) of the Mental Health Act 1983); has a significant impairment of intelligence and social functioning; or has a physical disability or is suffering from a physical disorder.

This means you could be instructed in a fraud case to cross-examine a resident in a care home whom your client has allegedly defrauded. If you are instructed in such a case, it is likely the primary evidence will have been taken by the police through an achieving best evidence (ABE) video.

If the witness is vulnerable, then check whether the police employed an intermediary to assist in their taking of the evidence. If they haven’t then the evidence obtained may be flawed. For example, there may have been no checks about the witness’s understanding of a preposition, which could be crucial to the case.

If you have concerns about whether the ABE was properly undertaken, your first consideration should be an application to exclude such evidence under s78 of the Police and Criminal Evidence (PACE) Act 1984.

Practical difficulties

Assuming the evidence has been correctly obtained, how then does one prepare for cross-examination? Consider whether you are operating in a section 28 Pilot area pre-recorded cross-examination. The theory is that cross-examination takes place far closer to the alleged event, rather than at trial, and negates the need for the witness to have to wait too long for trial and attend court. The practical difficulties are that, quite often, disclosure is not complete before the cross examination is due to take place.

Measures are in place to expedite disclosure, but what if something is later disclosed that you would ordinarily have cross examined on? This is where agreed facts come to the fore; the prosecution ought to agree any relevant material that is contained within the unused evidence such as dates of complaint etc. This negates you having to put the material to the witness, but ensures your client is not disadvantaged in any way by not having the point available to them.

Cases involving vulnerable witnesses involve much more front heavy preparation, and questions must be submitted in advance for scrutiny by an intermediary. Ground Rules Hearings take place ahead of the trial. These hearings can play havoc with a busy diary but are mandatory for trial counsel in cases of this nature.

The nature of questioning is wholly different to that which counsel are used to, and questions must abide by the 20 principles see www.ICCA.ac.uk for more detailed analysis, but the main points to consider are:

  • No tag questions;
  • No leading questions; and
  • Signpost your questions.

If you haven’t already undertaken the training, contact your Inn or Circuit who should be able to advise you of the next session in your area. The training involves at least eight hours preparation and involves understanding the use of props and toys to facilitate the questioning of such witnesses.

At present, it is predominantly the Criminal Bar which has undertaken such training, but the Family Law Bar Association (FLBA) is actively working on training its members, and it will only be a matter of time before the 20 principles are rolled out in all cases involving vulnerable witnesses.

The technique involves a sea change, the methods employed are vastly different to the way most of us have been trained. However, with practise the techniques learned can have a positive impact on all cases, cross-examination becomes more efficient and focuses on the issues, which in turn helps the tribunal you are appearing before.

A battle-scarred Bar

‘It starts the first day you are sent to the magistrates’ court as a second six pupil,’ explained Red Lion’s Edmund Vickers QC. ‘Someone has been arrested overnight on a rape charge and you are there to fill out the legal aid forms and apply for bail. You have someone’s liberty in your hands and you are up against a cynical magistrate looking for reasons not to grant bail. Neither Bar school, nor pupillage, can prepare you for that pressure which increases throughout your career.’

Burning the midnight oil with last-minute preparation of cases, often due to late service of papers; juggling multiple instructions at once; the emotional strain of dealing with vulnerable clients; the stress of ‘performing’ before the judiciary, juries, and opponents; coping with bullying judges and demanding solicitors; the harrowing nature of certain evidence; the 24/7 nature of modern legal practice; the anxiety of being self-employed; and, of course, the financial pressures of publicly funded work particularly at the junior Bar as well as the government’s court closures, all impact the wellbeing of barristers.

Research conducted into wellbeing at the Bar has found that one in six barristers feel in low spirits most of the time; one in three find it difficult to control or stop worrying; 59% of barristers demonstrate unhealthy levels of perfectionism; and two in three barristers feel that showing signs of stress equals weakness. With so few advocates comfortable with sharing the stresses and strains of their practice, The Legal 500 and Red Lion Chambers held a roundtable discussion in September with the aim of getting barristers of all stripes talking about the Bar’s wellbeing crisis.

There are the emotional stresses and strains of the subject matter and also dealing with the client. We all know what financial pressures are like, but it is another stress to add into that cauldron,’ said Vickers QC. ‘I try to compartmentalise as much as possible but when you have all those stresses, resentment can build up. Some people rely on booze, many let it affect their personal relationships. We have got to find ways of releasing those stresses.’

‘Warned lists in particular are a wellbeing scourge,’ added Doughty Street’s Pippa Woodrow, ‘it is a system set up to require an all-nighter. And there are obviously the cases where the subject matter is harrowing.’ This is another unfortunate consequence of swingeing cuts to legal aid, with barristers often now reviewing unused material their instructing solicitors are unable to. ‘I found my first historic child rape really difficult, as was my first terrorism case,’ explained Woodrow. ‘I was with my mother-in-law in a cottage in Wales clicking on this unlabelled material, which is not flagged as being sensitive. I open it and there is an executed child. I have never been able to get rid of that image.’

The impact of viewing harrowing imagery, from violent crime to sexual abuse, can damage the most private areas of a lawyer’s personal life. One unnamed criminal practitioner noted the negative effect on intimate personal relationships ‘because your head is filled with images that you really do not want to retain but you have no facility whatsoever to dispense with them’.

Prior to taking silk in 2017, Vickers QC was frequently instructed to defend and prosecute allegations of child abuse, the stress of which, he admits, wears on even the most seasoned advocate. ‘I am a pretty relaxed person, but the nature of the work used to get me down. I was doing a child abuse case at a time when I had young children and I remember getting home for bath time a rare and joyful experience –and thinking what a child abuser might like to do to my children. That corrupts an otherwise innocent and beautiful experience for a parent. I will never get over that awful feeling of bringing work home. From then on, I have tried to separate work from my home life.’

Sarah Vine, also at Doughty Street, agrees that advocates should try to compartmentalise where possible, but recognises that this is far from easy. ‘It is absolutely fine to talk about putting stuff in a box, but the practical reality is that it is incredibly difficult, not least because of the fiscal drivers in the overstretched criminal justice system. People are paid less and less to do more and more,’ she said. ‘Because you’re paid less, you don’t have time to decompress between cases. The odds get shorter on you developing secondary trauma, simply because of the frequency you are hearing yet another account of something horrific, or dealing with yet another client who represents a systemic, comprehensive failure of the system. Your resources are drained so fast now.’

Judicial pressures Vine also notes the stress and demands placed on the judiciary by an overstretched justice system. ‘Judges are having their own wellbeing crisis and because so much of that is untreated, that is being outsourced to the Bar,’ she said. ‘The Bar outsource it to their colleagues or to their families. It is incredibly difficult to find yourself a space outside of that and to then have to go back into a system where you often feel as though you are completely alone.’

Woodrow also highlighted how the pressure placed on criminal court judges can percolate into judicial bullying: ‘There are quite a lot of differences in the way judges will sometimes be prepared to vent at junior counsel, as opposed to when you are standing next to a very experienced male of twice your call. When you are constantly at the edge of your competency as you very often are in this job it is hard to maintain your self-esteem, sense of self-worth, and then feel you are able to do a really good job for your client in circumstances where the stakes are always high.’

1GC | Family Law’s Laura Briggs believes any change must come from leaders: ‘We are seeing improvements, but when you are in court, your timetable is dictated by the individual judge hearing the case which is where a lot of the boundaries and red lines need to start coming from. We are seeing it more, but you still get judges refusing to accommodate important personal arrangements when going part heard and sitting late.’

Relaying one anecdote, Coram Chambers’ Jacqueline Marks said: ‘A member of my chambers did a 15-day case in the family court. The judge made them sit to 5:30pm at the earliest and 6:55pm at the latest in all but two days. When they left court, they had to continue to take instructions on the evidence on the street. This was during the summer when it was extremely hot and the courtroom had no air conditioning. Clients were falling asleep. On one occasion, my colleague made an application to adjourn at 5:30pm. She was told they had to crack on and sat until 6:30pm. The impact on everybody was significant.’

Never off duty Although more financially rewarding, the wellbeing pressures are no less challenging at the commercial Bar, as one junior explained: ‘The one thing you need to watch out for is long-term overwork and burnout. It is not uncommon to work ten- or 15-hour days for most of the year. What causes that overwork? Well, we take on too much and that work is mushrooming. I’m frequently on two-week trials with 200 bundles and as the junior barrister you are expected to have read every page. Then there is the email thing; you get them all the time and they are often substantive.’

The Mindful Business Charter, an initiative designed by Barclays, Pinsent Masons, and Addleshaw Goddard, aims to remove unnecessary sources of workplace stress and promote better mental health and wellbeing in the legal community by reinforcing smart meetings and emails and respecting rest periods for lawyers.

However, the initiative has yet to be taken up by all organisations and, due to the chambers structure and the self-employed status of barristers, it is difficult for the Bar to follow in the footsteps of some City firms. ‘When you are a sole practitioner, you are You plc, you want to be open all hours, you want to be responsive,’ explained Nicholas Hill, senior clerk at Three New Square.

‘I recently lost a three-week case because I did not reply to something while I was on holiday,’ said Woodrow. ‘And when you take time off you are still on the clock. There are still people emailing you, there are still things that have to get done. I recently took myself off for four days to a campsite with no signal or email and still managed to do 24 hours of work. I have never had a holiday where I have not been able to work. I find it incredibly difficult to carve out proper time away and that is not because I have not tried or because I am a sucker; it is the nature of the job.’

‘We are all our own worst enemies because we do reply to emails at midnight and two o’clock in the morning when we are finishing the work on the other case,’ agreed Bridget Dolan QC of Serjeants’ Inn Chambers. ‘For the past year, I have tried to say no and it is starting to work. I have taken silk so I can be a bit braver about saying no, but solicitors are in as daft a position as we are.’

In August, the outgoing chair of the Criminal Bar Association (CBA), Chris Henley QC, criticised the judiciary for ignoring criminal barristers’ wellbeing. ‘It’s disappointing that the very modest requests for sensible email and sitting hours protocols, made both by the Bar Council and CBA, have so far been ignored,’ his final message to association members read. ‘I have reluctantly concluded that we will have to wait for fresh blood at the top before we get the leadership on wellbeing issues we need and deserve.’

Vine suggests specialist Bar associations and representative bodies are well-placed to identify what constitutes a genuinely urgent email requiring a barrister’s attention. ‘Because everything now is treated as an urgent matter. “Can you return this certificate of trial readiness, please, urgently?”Dear instructing solicitor, (a) that is your job, it is litigation, and (b) it is not urgent”.

A Catch-22 Remote working is often trumpeted as a panacea for many of the stresses of modern professional life. As some chambers have grown exponentially, remote working and hot-desking have become a necessity. However, as several barristers noted, being constantly out of chambers, or not having a place that feels like ‘home’, can have unintended consequences, specifically when it comes to younger advocates developing support structures and sets maintaining a culture of collegiality.

‘Nearly all the junior end work remotely, which I think is concerning because you have got no idea of what they are doing, in terms of the work,’ offered Annette Cafferkey of 4-5 Gray’s Inn Square. ‘It is good to talk about your work, especially when you are in a specialist area of law. You pick up so much by osmosis. I am interested to see how that plays out in the years to come because working remotely is a fairly recent phenomenon, and I do have my concerns about it.’

Jacqueline Marks at Coram Chambers agreed: ‘In the family law field, you often absorb clients’ bitterness or their desire to control their partner, or you have to protect vulnerable clients. Where do you take those feelings? At the early stages of my career, I would go back to chambers and I was able to sit with my roommate and we would chat. Now you go home and you are short-tempered with your family. There is nowhere to take the emotions you are absorbing, and it is thinking about what is yours and what is your client’s and you cannot always distinguish between the two.’

‘Engagement fatigue is a real thing,’ offered 1GC | Family Law’s Lucy Maxwell. ‘From the second you are up at the crack of dawn, you are absorbing all these ill feelings all day long. Not just from your client, but from the judge and the barrister on the other side. By the end of the day, you just have that completely drained feeling.’

Maxwell explained that the open-door culture of her chambers has helped her enormously despite the pressures all its members face. ‘We are all equally under pressure. Everybody has their own case to worry about; they have their own families to rush home to, so there is that slight reluctance to overburden them with your bad day. But I have never had anybody say they do not have time to speak; I have never felt I was having the door closed in my face.’

‘Support from chambers colleagues is often most important because, unlike your family unless you are (un)fortunate enough to be married to another barrister they know what is going on and they get it and will give you their ear because they are going to need your ear next week,’ added Dolan QC.

‘It is something I have really struggled with,’ admitted Woodrow. ‘I had two years before CaseLines came in and I probably learnt more in those two years than I have done since because I was in chambers and I would ask, “What do you think about this? and it is all a positive affirmation. Even if you do not need that help, saying to somebody, “I think this, and them going, “Yes, I think you are right,or, “What about this? builds your confidence, which builds your resilience to deal with all the other stresses we are talking about.

‘Now, you have to proactively reach out in order to get help, which you only do when you feel things are going wrong,’ she continued. ‘You have to be willing to be vulnerable with somebody and say, “I do not feel like I am doing well at this, and then ask for help and it is sort of a negative experience. The loss of that hive mind you can draw on is part of this, and I do not know how you get it back because there is so much that is good about remote working and we are not going to go back to always being in chambers, but we need to try to recreate those opportunities for accidental contact.’

Rachel Holmes, CEO of Matrix Chambers, believes chambers need multiple touchpoints to make collegiality work. ‘It is a great idea having that Friday drinks in the diary, which so many of us do in chambers, but it also needs to be a Thursday lunch and a monthly something else. This is where having as much participation from staff and barristers as possible in various committees or subgroups across chambers really works because you mix with people in a different setting. You form different friendships and have different outlets for just chewing on the day. I will add that this costs money and I am always mindful that what we are spending is effectively cash from barristers’ pockets. However, it is money well spent if it is put to use in the right way.’

Hill, a founding member of the Wellbeing at the Bar Working Group, agrees that if social interaction is key for wellbeing, then chambers must invest in it. ‘One of the problems has been the volume of work people are undertaking so taking time out is not easy. I suspect one of the other problems is the size of chambers nowadays; they are so big you have lost that slightly more collegiate atmosphere in which everybody knows what is going on all the time and you, therefore, have that social interaction already. It has been a fear of mine that “big is beautiful can be detrimental in other ways.’

Generational and gender divide A recent study of 2,000 UK men by CV-Library revealed that six in ten would quit their job because of its adverse effect on their mental health. In 2018, there were 6,507 suicides registered in the UK, with men accounting for three-quarters of these deaths. Upon becoming wellbeing director of the CBA it was immediately apparent to Vine that the single most vulnerable demographic at the Bar was white, middle-aged, privately educated men.

‘You have to be able to talk to people in terms they can hear. I had to put real thought into how to communicate the imperative of wellbeing to them in a way that was palatable. For me, it was using the metaphors of elite athletics, the military, and anything square-jawed I could think of. The City, sport, and military are all over wellbeing, not least because the business case is so self-evident. To say that wellbeing or mental health problems are a consequence of doing difficult work, seems a good way to communicate to that demographic.

‘It is like being an elite athlete,’ she continued. ‘The harder the races you run, the more likely you are to injure yourself, so it is actually almost a medal and you have to treat it with the same kind of care and gravity an elite athlete’s coach would treat it, because then it is not about weakness, it is battle fatigue. There is a kind of nobility to that injury.’

Briggs noted that the impact on women faced with wellbeing issues could have a long-term impact on the demographics of the Bar: ‘The higher echelons of our profession remain predominantly male. If you have a more junior woman working to the demands of a male leader, which may not be compatible with caring responsibilities, that can be a real problem for retention of women at the Bar. Until you have more people in leadership roles who are supportive, you are going to find the stress and pressure trickling down hurting the people who need support.’

Generational divides also have an impact on the wellbeing discussion. Although millennial barristers may be more open-minded, more open to discussing sensitive personal issues, and more likely to take a day for themselves than older generations, the pressure from those above, who as one junior put it ‘had to be hard as nails to survive at the Bar’, is intense. ‘They think you, as a junior female barrister, should also be as hard and going through the same sorts of trials and tribulations they did. There is a real difference in expectation, in terms of the kind of environment we are in now, versus when they were at my call.’

‘We cannot ask juniors to do the heavy lifting in terms of the cultural shift,’ concluded Vine. ‘The junior Bar, in all practice areas, is ready to respond to change but change has to be implemented and led not just from the top but in concert with solicitors, clerks, and the bench. It will be a painfully slow job, but when one person is seen to make a successful change, another will be encouraged, and then five more.’

For tips on how to cope with poor wellbeing, visit the Wellbeing at the Bar website.

Practical guidance

‘You need to have the most senior person in an organisation talk about mental health. Practice development meetings should include the question of wellbeing. We say it overtly. You do not need to go there if somebody does not want to have that conversation, but it is there, and it is on every single practice development meeting. And, consider an Employee Assistance Programme where trained counsellors are at the end of the phone waiting to listen if you’ve had a really rough day.’
Rachel Holmes, CEO of Matrix Chambers

‘As a profession, we are not good at volunteering praise. If we were to praise each other and take those small opportunities to give validation more, then you would be more prepared to be vulnerable because you know that asking a “stupid question” does not define you. Consider mentoring someone outside of chambers. Mentorship from people you are in no way dependent on is really important.’
Pippa Woodrow, Doughty Street Chambers

‘When it comes to emails, read David Allen’s Getting Things Done. It has a really good 4D process, which is: do it, delegate it, defer it, and drop it. It is making those decisions when those emails come in: what do I need to do? What could go somewhere else? Try to use Lex and other software as an aid. They are there to help you.’
David Wright, director of business development at 4-5 Gray’s Inn Square

‘Start tethering the management of demands on time with quality of performance. The hack I have got with judges is to say, “This is a serious case, a difficult and complex task, and I cannot do justice to my client’s case”. It is not magic but it works well with most judges because they hear the formula and know they are going to be recognised as behaving utterly unreasonably in the face of somebody saying, “I need more time to do justice to my client’s case”.’
Sarah Vine, Doughty Street Chambers

‘Consider Emmanuel v South Gloucestershire Primary Care Trust 2009 EWHC 3260 (Admin) for judicial comment on how courts’ unreasonably long sitting hours can impact on the fatigue of counsel and the tribunal, such that proceedings become unfair.’
Bridget Dolan QC, Serjeants’ Inn Chambers

‘The Bar Council is launching an anti-bullying and harassment app that will be available for barristers this autumn. It will allow people to report things anonymously. The Bar Council wants your feedback, so it has something concrete to take to meetings with judges and the court service. Also, talk to your clerks and be honest with them about what is going on.’
Nicholas Hill, senior clerk at Three New Square

Good wellbeing starts with good leadership

Karina, you’ve been a lawyer for 20 years, how has the profession changed in terms of the pressure placed on lawyers?

Lawyers today operate under a heightened sense of urgency, which creates more stress. Clients want answers immediately (yesterday was too late!) and they demand lower fees so we are constantly striving to be faster, more accurate, more efficient.

At the same time, we face constant distractions from email and social media, and are always multitasking. And, since we are expected to always be reachable on our mobile phones or email, it’s hard to turn off and unplug even during weekends or holidays. This results in a significantly higher risk of psychological problems, and it affects workplace culture. We need to really integrate mental wellbeing into our working culture as part of the fabric of who we are.

We also need to collaborate more among ourselves and with our clients. The times of simply being an arms-length expert are over. This is a challenge for us as lawyers. Collaboration is not our natural state we tend to focus on being right, on being judgemental, on winning the case.

Real collaboration requires emotional regulation, social skills, self-reflection and empathy. And this is where mindfulness can really help. Practising mindfulness not only enables us develop and cultivate these skills, but also manage the effects of stress on our minds and bodies, regain focus, increase clarity and innovation.

What are the internal barriers to lawyers seeking help from their firms?

Unfortunately, the biggest barrier to seeking help is shame. There is still a stigma about mental health. Rightly or wrongly, we are taught that a good lawyer leaves their emotions at the door and doesn’t show vulnerability. Rarely, there is room to talk openly about the challenges of being a lawyer. We constantly strive to be perfect. As a result, we are ashamed of our struggles, hiding them and suppressing our emotions. On the outside, it appears that everyone is coping just fine and that we are the only one ‘flawed’. This, in turns, makes us feel isolated and not good enough.

If we admit we are struggling, will our colleagues question our competence or our commitment? Could we risk losing our job? Many people feel more comfortable getting help outside of work, which is fine as long as they do get help. Statistically, women are more likely than men to talk about their emotions and to seek professional help. Likewise, Millennials are more likely to seek help than Gen Xers or Baby Boomers.

In your experience, have attitudes towards mental health in the legal industry changed since you entered the profession? There is a big shift happening now. Younger lawyers are more open to talking about emotions and mental health, and they are more vocal about wanting a better balance between work and personal life. We are also seeing a lot more media attention on mental health issues, and this is helping to break down the taboo.

There was a US-based study published earlier this year that found Millennials are suffering from a higher prevalence of mental health issues, substance abuse, and diabetes than Gen X did at their age. It is unclear if this increase is due to higher rates of reporting or whether these illnesses are really on the rise, but at any rate it is a serious issue for society.

What can firms do better to combat mental health issues among their workforces?

It starts with good leadership and organisational culture. Partners and team leaders need to be empathetic, compassionate and authentic, or simply put, they need to develop emotional intelligence. They need to be able to recognise the fine line between healthy stress (which helps us challenge ourselves and grow) and unhealthy stress. They need to look for signs that people are struggling and talk to them openly about how to best address that.

Many firms introduce wellbeing programmes, such as mindfulness, yoga classes, or contribution to gym memberships. Some firms offer employee assistance programmes to give their people access to confidential professional counselling. More and more firms are offering flexible working arrangements, such as flexible or part-time hours or occasional home office, to help people better balance their work and personal responsibilities.

There are some who believe a more fundamental change is needed. I recently read a great blog from a Dentons partner in the US. She shared a compelling argument that law firms’ use of billable hours as the basis for compensation is creating a culture of burnout. She proposed that mandatory holidays and a new approach to compensation could help.

Why is wellbeing particularly important to you?

Like many lawyers, I have always been very driven and focused on professional achievement, but this eventually took its toll. I faced issues of anxiety, depression, and burnout, which affected not only my career satisfaction, but also my personal life. I turned to mindfulness as part of my own therapy, and it significantly improved and enriched the quality of my life in general.

These days, we put a lot of effort into taking care of our bodies and physical health we exercise, we eat healthy food but we often neglect to take care of our minds. This is unfortunate, as a lawyer’s mind is their most-used and valued instrument. Mindfulness is a form of mental training or exercise for the mind, which to me seems just as important as going to the gym.

You’ve recently been appointed to the position of Europe chief mindfulness officer (ECMO), what exactly does this role involve?

My main responsibility will be to make mindfulness an integral part of Dentons’ culture, thus supporting our vision to be the law firm of the future. I will contribute to our global NextTalent programme by using mindfulness to develop the essential skills of the lawyer of the future.

We aim to position Dentons at the leading edge of this emerging field. Our mindfulness initiatives will further strengthen the position, brand, and innovativeness of Dentons as an employer and trusted partner in law. They will help to nurture a culture in which high performance is founded on compassionate leadership, authenticity, honesty, respect, and teamwork in order to drive productivity and innovation.

In practice, it means working closely with our global talent team to design and deliver mindfulness training programmes and workshops to our people. I will also be collaborating with a network of internal ‘mindfulness ambassadors’, Dentons people who have volunteered to be trained to deliver mindfulness sessions for their colleagues.

Prior to your appointment as ECMO, you were instrumental in launching the firm’s NextMind programme. Would you explain what it is, how widely it has been taken up in the firm, and what is coming next?

First, we usually run introductory workshops, where we discuss the benefits of mindfulness techniques, and then walk people through one or two mindfulness meditation exercises. These sessions are generally short 45 to 90 minutes and we hold them at international conferences, practice and sector group meetings, and other such events. So far, more than 500 people from around the world have attended these workshops, either in person or virtually.

We also designed, in collaboration with Kalapa Leadership Academy, a fully-fledged mindfulness course, consisting of weekly two-hour workshops over eight weeks. Participants of NextMind not only practice but also learn about the neurophysiology of the brain, pitfalls of multi-tasking, transforming thinking processes, regulating negative emotions, building trusted relationships, and mindful communication and teamwork. They also practice different meditation techniques, which they are encouraged to apply in their own regular mindfulness practice. So far, 60 people from Europe have attended this course.

So what’s next? We have several introductory mindfulness workshops planned for retreats, group meetings, and webinars in the autumn and winter. We are rolling out the eight-week course via webinar for four groups of 25 people from around the world. We are also planning our second train-the-trainer retreat to teach our mindfulness ambassadors how to facilitate workshops and sessions in their local offices.

How has practising mindfulness been incorporated into the global NextTalent programme?

NextTalent is a global programme which uses the principles of neuroscience and behavioural sciences to help our people develop more emotional intelligence and resilience. These are key skills and qualities of the lawyer of the future.

Mindfulness meditation is simply one tool in the NextTalent arsenal. It helps increase focus and develop core elements of emotional intelligence, such as self-awareness, emotional self-regulation, social skills and empathy.

In addition to the NextMind programme, what other positive action has the firm taken to promote mental health and wellness among its employees? Dentons takes health and wellness very seriously. In addition to introducing the NextTalent programme, we are also working to encourage open and honest feedback within our firm. We are also very much focused on inclusion, which means celebrating our diversity and allowing people to be their authentic selves at work.

Taken together, these will help create a culture of healthy dialogue, so that people can talk more openly about their emotional states and the challenges they are facing.

Mental health is closely related to physical health, so we recently ran a Europe-wide Healthy Challenge where our people were challenged to take specific actions every day around four goals: healthy diet, exercise, sleep and mental wellness. More than 500 people participated.

In many offices we offer flexible working arrangements, such as home office, which are appreciated by our people. Some offices also offer other benefits such as yoga classes, sports activities, and gym memberships. Our US region recently introduced an employee assistance programme that sounds very interesting.

And finally, we have passionate people, who love what they do. And we try to make work fun. We be lieve that legal practice can be enjoyable.

The importance of supportive leadership

In the second week of the crisis, the snow came. It had toyed with us for several days, threatening a festive dusting, but then changed tack and engulfed the country in a thick white blanket, mocking the valiant efforts to get trucks loaded and onto the roads by rendering many of them impassable. I needed to get to Rugby, but living at the bottom of a hill on a country lane with a rear-wheel drive car, I had no hope.

Wrapped up at home in comfy casuals, cut off from the world, for twenty-four hours I joined meetings and discussions with the team ensconced in Rugby by phone and by Skype. Conference calls served as a passable Plan B, but with many more people external consultants and advisors and DHL and QSL employees joining the calls than I’d met, attributing comments to people and parties was near impossible. A message came through from a colleague: if I could get to an open road, a four-wheel-drive taxi would be making its way towards me to take me up to Rugby.

The distribution centre had developed a reputation akin to the Hotel California: people arriving there for a meeting would find themselves stuffed into safety shoes and heavyweight jackets hurriedly scrambled from the Screwfix hardware store across the road, re-basing themselves in Rugby for days or weeks while they supported the recovery efforts in every which way they could. I was heading back up there for a meeting, but, with the added complication of the snow falling thick and fast, I anticipated I mightn’t be back too soon. Grabbing a bag, I filled it with clothes that would win me no awards for style or fashion, but would be entirely practical for several days snowed into a distribution depot in Rugby. If setting off on foot through a blizzard felt like madness, crawling along in the cocoon of the car at 20 mph on the motorway felt even more ill-judged. But the car journey felt like a refuge from what would undoubtedly await. Closer to Rugby, the blizzard abated; the snow thinned. With the sun out, the memory of the Narnian winter in Surrey felt like a lie.

The key questions being assessed were: what was the root cause of the distribution failure? Could it be fixed, so that the service that the KFC system had been promised could be realised? And if so, how? And where should the mounting losses lie? It had been important to ensure from the outset that the KFC parent company in the US was kept well aware of the situation in the UK. A difficult conversation to initiate, perhaps, but it would have been far worse if their first awareness of the crisis had been via a comment on Twitter or in a newspaper article, of which there were many. It might not be the case with all multinational organisations, but, with Yum!, it felt very much like a pool of protective older siblings across the pond, ready to jump in and do whatever they could to support, guide and encourage. Messages arrived from the global leadership team: ‘We’re all thinking of you and cheering you on’, and ‘Let me know if there’s anything at all that we can do for you and the team.

Even a friendly voice or ear to listen anything at all we’ll do. Take care. You’ve got this!’ As we poured yet another coffee at midnight to eke out the second wind from hours ago just that little bit further, the messages truly helped. And our daily emails and calls back to the global leadership team ensured that there were no sudden leaps in knowledge, with the press or social media leading the charge and leaving them lagging behind. Despite our best efforts, though, a call or an email could only go so far to convey the slightly hysterical #ChickenCrisis fever that had enthralled much of the UK, and that had occupied every waking moment of the KFC teams.

And so they came. Organically, each person took the decision to come to support the team in Rugby and to be on hand to see the issues with their own eyes, and to discuss, eyeballing one another across the table, and battle through the issues and the solutions.

The airspace above London thrummed with the incoming flights bearing reinforcements: a tenured supply chain and distribution expert from within the Australian KFC business, the global CEO, CFO and general counsel of the brand, and further leaders from the global KFC and Yum! boards arriving from Louisville Kentucky, Australia and Europe, contributing their own commercial and legal savvy and negotiation skills. As the immediate operational and commercial challenges and the longer term picture were being scrutinised by us all, with each new arrival the freshly assembled Swat Team felt more complete (although the ‘Special Weapons And Tactics’ deployed were less munitions and military plans, and more Excel spreadsheets, diplomatic negotiations and legal, commercial and operational analysis).

Surfacing for air After existing in a central London hotel with the core negotiating team for four days and nights, I realised that (i) I had not seen daylight without the protective barrier of a window pane for some time, and (ii) I had run out of clean clothes. It was 8.15pm. As some of the team headed down to the hotel restaurant for dinner and an escape from the now too familiar four walls of the board room, I decided instead to make a break for it, and go shopping. The very idea that I could simply walk out of the hotel and do something as ridiculously ordinary as going shopping took hold, and the excitement I felt as I ran (yes, ran) through the front door and into a waiting taxi is hard to put into words. A few minutes later, I was walking down Oxford Street, breathing in the clear, dark night and relishing the almost forgotten experience of being cold. Most of the shops were closing for the night, but the bright store front of M&S beckoned me in with a whispered promise of fresh underwear and some neutral basics.

I had lent my last clean top to our external lawyer, so both she and I were now in need of supplies. Plucking a basket from a stack by the entrance, I chose underwear and toiletries for both of us, and tried hard to select tops that were in the right sizes and which suited both the fifth-day-in-a-row-in a-board-room-with-the-same-colleagues and the about-to hold-a-conference-with-over-thirty-franchisees occasions. I struggled. I was sleep-deprived and found it hard to switch from a contract negotiation and drafting mind-set to an outfit selection one. As 9pm approached, the lights began to snap off, with the clear threat that the shop had every intention of closing as soon as the last few stragglers had left. A loudspeaker abruptly reinforced this warning. I raced to the tills.

Hauling my basket onto the counter and tipping the contents out in a heap, I realised that I had forgotten to find a new deodorant for our external lawyer, as requested, so I jogged back to the cosmetics section while the cluster of M&S employees at the counter began to ring up my selection. ‘Sorry!’ I gasped once I’d made it back with a floral-scented roll-on. ‘I’ve been panic-shopping!’

The lady on the till laughed, and asked how on earth a person could find themselves panic-buying underwear, tops and floral-scented deodorant on a Thursday night. Goodness, how much detail to go into? I’d been in a meeting, I told her, which lasted four days longer than planned, and now I had run out of clothes. By now, she and her colleagues were finding the situation pretty hilarious. Who did I work for to have meetings like this? I was alone on my side of the counter by now, acres of darkened shop floor behind me, and five curious faces opposite, partly wondering what I was talking about, and partly just wanting me to get a move on so that they could close up and go home. KFC, I told them.

Well! The level of detail that this group knew about KFC’s current predicament was astonishing. While I’d been hidden away in the stagnating air of a meeting room, allowing the distribution issues to occupy my every conscious (and the occasional unconscious) thought, the world outside had been busy absorbing all of the emerging details and forming their own opinions on the situation.

Discussions and negotiations that had once been sensitive and confidential were now fair game.

‘Oh, I bet you wish you’d stayed with Bidvest now!’ she told me, while two more M&S employees debated the wisdom in using a sole distribution centre in the ‘logistics golden triangle’ rather than using several spread across the country. With their wishes of luck and strength, and pleas for the KFC in Addiscombe to reopen soon, I gathered up my bag and stepped back out into Oxford Street. This was the new normal, and the only way was onwards.

As the last day of week two of the crisis merged into the first day of week three, the Swat Team had decamped to the board room of the London hotel. With all of the key decisionmakers for KFC in the room, we were intent upon getting a complete solution nailed down within a few short days. The mood was collaborative and positive, but desperately intense. Every contribution was listened to and evaluated, but there was no time for meandering debate. Where, ordinarily, a theoretical idea could be discussed and then explored in more detail offline, with a conclusion settled upon in due course, here, the need for certainty and action was immediate.

I sat at the long board table, and my mind wandered from the meeting to the crazy two weeks that had just passed. The urgent decision-making, the conferences spent standing in front of dozens of concerned and occasionally angry franchisees as they shot questions at me about what was happening to their businesses, and all that journeying back and forth to Rugby Looking around the room at faces, once so familiar to me, each suddenly seemed distorted and somehow wrong. And their voices: once clear and definite, now blurred into indeterminable sound. I felt utterly confused. I could see mouths moving, heads nodding, but could make no sense of the words floating like helium balloons around the room.

Chris, sitting beside me, nudged my elbow, looking at me quizzically. ‘You okay?’ His face was obscured with pricks of bright light, and I couldn’t draw out the words needed to reply to him, to say that I wasn’t sure that I was okay after all. I felt scared. I was entirely out of my depth. How could I possibly be of any use to the team if I didn’t understand anything that they were saying? What if they realised that I was now a dead weight, and asked me politely just to go? Aware that I hadn’t been able to utter a word for some minutes, I shifted in my chair uncomfortably, lost my balance, and reached out to the table edge for support. My fingers, gripping it, were numb. So too, I realised, was my nose, which tingled as though I had walked into a hot room after spending too long outside on a frosty night. The voices in the room continued. Confused, I realised that some were directed at me, but I had no idea at all what they were saying as one word flowed continuously into the next and the next and the next, leaving me no time to decipher what each one meant. I felt like I was drowning, my grasp on the present now entirely released as I fell deeper and deeper.

My boss stood at the other end of the table, brow deeply furrowed as he looked at me, his mouth moving and his words merging with the others in the room. In a few short paces he was standing next to my chair, pulling me into a hug, as I burst into tears. I have no recollection of what he said, but I can still feel the enormous relief of finally being thrown a lifeline: You’re not okay, and I can see that, and I can help.

‘Sarah needs to sleep! Is she checked in?’ said an American voice.

‘No: she came straight here. Where’s her bag?’

‘Here! I’ve checked in already. Take my room key. Someone needs to help her upstairs.’

Someone comforting, and help to my feet. More words. More movement. And I was out in the corridor, Paula’s arm around me as I walked blindly, crying silently. A lift. A room. A bed. Paula kindly ordering me to lie down as she fetched a juice and some water from the minibar. And then I was alone, and the room was dark and quiet. And then nothing.

You might think that, after a certain number of things feel completely surreal, you’d simply accept that reality has shifted and everything experienced is, in fact, entirely normal. Lying in the global CEO’s bed, recalling being led, crying, out of a room full of some of the company’s most senior leaders, is a sobering experience. I had no point of reference on which to anchor this. No similar situation that I could draw upon to remind myself that this was all par for the course, and many before me had done just the same.

Had anyone else ever done this? More to the point, had anyone done this and survived, their career intact? And what next?

Tim Gardner: Belief in a single-minded focus

How would you define your firm’s culture, and how important is that culture to you?

Weil has been and continues to be a first-mover in partnering with clients to understand the full picture of their needs and help them achieve strategic goals; as a pioneer in numerous fields such as restructuring, private equity, patent litigation, and diversity and inclusion. Our attention to client service rests upon a few core values, including a comprehensive understanding of our clients’ businesses and culture, a thorough focus on our clients’ objectives, both short-term and long-term, and an unwavering commitment to helping clients solve problems in the most efficient, cost-effective way. With an entrepreneurial spirit at our core, we bring passion, creativity, and optimism to all that we approach. Weil is also committed to engaging as a responsible corporate citizen in the communities where we live and work.

Since becoming managing partner what’s surprised you most about running the Hong Kong office of Weil?

The sheer volume of administrative tasks involved! Fortunately, I was well prepared for my role by my predecessor, the legendary Akiko Mikumo. Administrative matters need to be handled of course, and some of them are time sensitive. However, the important thing is that they don’t distract from what matters most – our clients and our people.

What’s the main change you’ve made in the Hong Kong office that will benefit clients?

I wanted to create a stronger sense of community within our office by using unconventional ways to interact with clients and one another. One example of this is the ping pong table we have in the office. I believe we have some of the best technical lawyers in town (a bit biased, I realise), but I wanted to inject something else into the office that was fun and whimsical. When we get together and play, we’re not only having fun, we’re fostering the esprit de corps that binds us together and makes us such a strong team. It’s good for us, and it’s good for our clients too.

How has your role/involvement in client-facing work changed since becoming managing partner?

The biggest change to the way I have to work is to look beyond my own client responsibilities to support colleagues in developing their own client portfolios. As managing partner, a significant portion of my time is now spent on promoting the firm and its capabilities on a much larger scale.

What are the biggest challenges facing firms in Hong Kong?

There is no doubt that the Hong Kong legal market remains intensely competitive and clients are increasingly sensitive to legal costs. Law firms doing transactional work here largely fall into two camps – those who rely on a high volume of fairly routine matters, and those who work on a smaller number of complex, high-stakes matters. We are part of the latter camp, and we believe our single-minded focus on complex private equity and M&A transactions gives us a more defensible niche in light of the structural pressures in this market.

What are your predictions for the market?

The influx of major Chinese firms, alternative legal providers, and even AI and other legal technology will continue to impact the Hong Kong market. But I think this will largely affect the commoditised, lower end of the value chain rather than the type of work we focus on. Our private equity clients have raised record amounts of ‘dry powder’ and we are confident that Asia will continue to have strong growth prospects. Hong Kong has long been Asia’s leading hub for finance and business and we don’t see that changing in the near future.

What do you think are the top three things most clients want and why?

Clients are looking for their outside counsel to act as strategic business partners by understanding the full picture of their needs and helping achieve their strategic goals. They want lawyers who can provide a commercial-minded, pragmatic approach to offering practical solutions to their most complex issues. In addition, efficiency remains to be a crucial factor with regard to outside counsel.

Is technology changing the way you interact with your clients and the services you can provide them?

Both globally and regionally, our clients are increasingly adopting cutting-edge technologies to work better and smarter and they expect us to do the same. Spearheaded by our London office, our firm is piloting a number of innovative technologies which will help automate some of the more repetitive, time consuming tasks so that our lawyers can focus on delivering high-end, bespoke value-add services.

What does innovation mean to you and how can firms be better at it?

Innovation means thinking outside the box and not being afraid to be a first mover. The legal field has changed so much over the past several years and we will continue to see incredible change, so it is crucial that firms think about how to implement innovation – as it pertains to people, process and technology – and make positive changes that will contribute to the evolution of the field.

What have you found is the best way to retain talent?

It’s important to offer exposure to interesting and challenging work, as well as professional development opportunities, such as regular trainings and evaluations. We place a high priority on mentoring relationships, both formal and informal. Weil has also been a pioneer in the talent retention arena; in 2018, Weil announced that it would shorten the length of its partner track, making a promotion to partner possible after seven-and-a-half years. As part of the change, the firm will tell associates at the end of their fifth year about their prospects for advancement. I believe there is a strong connection between transparency and talent retention, so providing clear feedback on career development is key.

What are the firm’s policies on diversity and inclusion?

Diversity and inclusion have been core values since our founding. For the past 30 years, Weil has been a leader in investing in formal initiatives to empower and engender an inclusive culture. Our culture of respect and support creates an environment where all feel comfortable and encouraged to excel. For more information on Weil’s diversity & inclusion policies and programs, you can visit: www.weil.com/about-weil/diversity-and-inclusion

How do you ensure good mental health and wellbeing among your lawyers and staff?

Weil is committed to supporting the mental health and wellness of its employees by offering a number of programs and benefits to emphasising how to prioritise mental health. The firm also offers resources and assistance for those in need of support.

Finally, what advice do you have for the next generation of partners?

Notwithstanding the onslaught of technology, this is still a people business. It’s very easy to fall into the trap of doing most of your internal and external communicating via email. Take the time to get to know your associates. Take the time to get to know your clients. In person. You will be richly rewarded.

Richard Kovalevsky QC: We are in for a buoyant period

Why did you decide to leave the independent Bar and 2 Bedford Row to become a partner at Stewarts?

At the Bar, I was involved in many large cases working as part of a large legal team. Over time, I realised that I enjoyed running these teams and empowering the other professionals I worked with. Strategic decision-making for clients facing the risk of prosecutorial action had become a regular exercise. These skills fit well with a law firm.

I chose Stewarts as I wanted to join a reputable firm where I could advise clients, work with different legal teams, and where appropriate, still appear as an advocate. Stewarts’ litigation reputation, as well as the fact it is highly regarded among its peers, the Magic Circle, and large US and European firms, made it attractive to me. I was keen to build a practice in a firm that had good European and US connections, as this is where a lot of my work at the Bar had been focused.

What were the challenges of establishing the firm’s financial crime department?

Managing the growth of the department has been the biggest challenge to date. I was fortunate enough to have been well received by my peers practicing in my areas of specialisms and by Magic Circle firms that I have been working alongside and we have won several significant instructions. The challenge has been to ensure we have sufficient depth and expertise on hand to be able to service the growing workload.

We recently appointed David Savage as a new partner in the department, his financial crime experience is supplemented by his in-depth knowledge of sanctions law and practice, and we’ve had support from the related areas within Stewarts. Having high-quality lawyers is at the heart of Stewarts and I intend to ensure that quality is the critical common factor in all my hires. I am happy with the current shape of the department, and look forward to its further expansion.

What have you personally found to be the biggest challenge swapping chambers for a law firm?

Most definitely the commercial aspects of my role here at Stewarts. Not only am I running the department, winning new business, and servicing clients, I am also on the firm’s board. Stewarts is a significant business. It’s a balancing act getting everything done, but one I relish. Having said that, I am still adapting to the limited amount of annual leave that you get in a law firm compared to the Bar!

What advice would you give to other barristers thinking of making the switch? And for those going in the opposite direction?

For barristers looking to move to a law firm, I would say the biggest difference is responsibility. You are answerable to your fellow partners and responsible for, and to a certain extent answerable to, the firm’s employees. Your time is less your own, and you have to be comfortable with the business of law. The Bar insulates its members from the sometimes bruising conversations that are needed in relation to the financial aspects of conducting a case. Thought must be given to that. At a law firm, you have to be much more open to new people, ideas and situations.

The other way around? Making the switch from a law firm to the Bar would mean gaining much more time to focus in detail on isolated issues of law and, to a certain extent, fact. As mentioned above, you will be insulated from the commercial discussions and considerations that surround litigation and legal advice. On the other hand, someone making this switch is likely to miss the collegiate atmosphere of a law firm, and the continuing support of those who surround you.

What are the differences or challenges of advising individuals and corporate clients?

In representing corporates, you must always be aware that the client is seeking certainty and finality, and may be looking for a pragmatic solution. This often means that while it is important to win, there may be other factors at play in a business when determining the right strategy to achieve the best outcomes.

Individual clients, on the other hand, require an outcome that ideally vindicates them and ensures they suffer no loss. This requires strategic advice based upon achieving a defined goal. You have to work closely with a client to ensure their pressing needs are immediately catered for.

The UK is often described as having a ‘Rolls-Royce legal system’, but is that really the case when it comes to criminal justice?

I agree the UK does have a Rolls-Royce legal system, but in terms of criminal justice the problem is underfunding, particularly with prosecuting agencies. This has meant fewer cases being investigated and those that are investigated are taking longer to decide in respect of allegations of criminal behaviour. This funding issue and the subsequent delays must be addressed rapidly as the UK is falling behind in terms of the length of time that an investigation takes compared to the US and Europe. Over time, this could become a significant problem to the reputation of the UK legal system if it isn’t addressed.

What predictions would you make for the future of the criminal Bar?

The criminal Bar is likely to continue its separation between general and financial crime. Each area is becoming increasingly specialised, particularly financial crime. In addition, as law firms develop their own capabilities in these areas, the ground covered by the Bar will shrink. However, I think there will always be the need for experts in both areas of criminal law.

Do you see the professions merging in the future?

This is an interesting question with a complex answer. I think the professions are likely to merge to an extent, as law firms develop advocacy departments and capabilities to keep up with client needs and requirements. However, I think there will always be the need for specialist barristers in chambers with a reputation in specific areas. I think the era of the generalist at the Bar is drawing to a close. This is likely to cause the Bar to shrink in number to a point which represents its true position as a referral profession.

What advice would you give to the next generation of criminal lawyers, be they wannabe barrister or solicitor?

Remain passionate about what you do, and don’t be afraid to make the leap to specialise in an area which you find interesting and fascinating.

Please give us an overview of the current trends in financial crime and how any recent developments have impacted your practice?

I think there is a general feeling in the market that things in the UK have been quiet of late. The Serious Fraud Office (SFO) has been coming to terms with some large matters, some of which have been discontinued, and the police have been slow to bring new fraud prosecutions. Internationally, however, the market is busy with large corporates and their offices being swept up in corruption, fraud, and sanctions investigations. The work has been increasing substantially and has more than made up for the domestic shortfall in recent months.

Back at home, the indications are that the SFO, the National Crime Agency (NCA), and Max Hill QC (newly appointed as director of public prosecutions) are gearing up their efforts for a series of new investigations. The recent headline-grabbing activities of the NCA with unexplained wealth orders (UWO) is set to continue with greater activity in this area as the law becomes more settled. I also expect to see the SFO using more UWOs in the future. I have to mention, too, that Her Majesty’s Revenue and Customs (HMRC) is increasingly active in prosecuting tax evasion and the Financial Conduct Authority (FCA) is similarly active in relation to market abuse offences. I can only see this increasing. I forecast that we are in for a buoyant period.

What about international trends? What are you seeing outside of the UK?

Paris and Frankfurt continue to be busy with investigations into financial crime, and the US continues to lead the way in this area and in sanctions. I think the biggest trend going forward will be more efficient alliances between international enforcement agencies such as the SFO in the UK and the Department of Justice (DoJ) in the US. We are seeing more investigations being run from several jurisdictions as a result of the increasingly international nature of business activity.

And finally, what has been your greatest achievement, in a both professional and personal capacity, to date?

I achieved all I wanted to at the Bar, having appeared as lead advocate in some of the most significant cases and gained recognition as a prominent figure within my field. I wanted to extend these achievements beyond the Bar, and feel I am on my way to doing so after only one year at Stewarts. I am ranked in The Legal 500 and have gained several significant instructions. I’m looking forward to the year ahead.

Helen Thomas: Without a planet, all this tech is pointless

What are you planning to focus on in your new role as European managing partner?

This is a really exciting time to take on this role. Eversheds Sutherland is going through a period of growth and investment across our European business. For example, in Germany and the Netherlands in the past six months we have added fantastic new partner talent in IP, litigation, tax, corporate M&A, and real estate. Continuing to build on this platform working closely with colleagues around the world and leveraging our US combination to deliver on our client’s needs will be a big part of my strategic focus.

How do you expect your involvement in client-facing work to develop on the back of your new role?

My role as client relationship partner for our biggest global client means I am working extensively across continental Europe already and this new role allows me to spend time on the ground, working face to face with colleagues every day. Balancing client work with management ensures I keep close to the issues that most affect our ability to deliver a consistent client experience whenever and wherever they work with us. I also think maintaining and developing strong client relationships alongside management ensures you stay connected to the day to day issues.

How have things bedded in since the US-UK merger? And what are the next strategic priorities for the firm?

We are really encouraged by how quickly our US combination has ceased being something new, but is just who we are as a firm now. Culturally, we are very aligned with our US colleagues and this was one of the reasons we felt that legacy Sutherland was a good ‘fit’ for us. This has been borne out by how fast we have come together and focus on developing global client relationships. In the past two years we have been appointed to over 30 global panels and our global revenue has increased by 15%, and feedback from our clients and our people has been fantastic.

Our 2020 strategy is to be a leading global law firm and we feel, by many measures, we have achieved that and we are now considering the next iteration of our strategy. We also said that we would grow the business in London and, in my area, in Continental Europe. We have seen significant progress in both these areas and indeed in the US where we have opened two new offices in the past few months. In total, we have opened nine new offices worldwide since the combination, and we are now the fifth biggest law firm in the world by number of offices.

What are the biggest challenges facing international firms like Eversheds Sutherland?

Many of the challenges are the same for any major international business; globalisation, an uncertain macro-economic and political environment, the impact of AI and technology, the future of work, the war for talent, social movements, and climate change. The list goes on, it is true to say that we live in a VUCA world (volatile, uncertain, complex, and ambiguous).

For international law firms, specific challenges come from the increased competition from the Big Four and ALSPs. Creating an inclusive and diverse workplace is also a challenge, though not unique to law firms of course.

Has your firm recently rethought its approach to diversity and inclusion?

Our diversity and inclusion approach is personally led by our CEO, Lee Ranson. He is a passionate advocate for equality and has won a number of awards for his work. Earlier this year he appointed Diane Gilhooley as diversity and inclusion partner sponsor to support him, Diane is also our gender champion.

So, yes, we have rethought our approach in terms of the level of executive support and visibility for our commitment to this area and have increased the size of the D&I team. On a personal level I have always felt very supported by the firm and have never felt that opportunities have not been made available to me. There is always more to do, but we have made good, positive steps in the right direction.

What do you think are the top three priorities for clients – and why? And how are these priorities changing?

Clients are becoming more sophisticated and demanding buyers of legal services. Whilst they expect law firms to be responsive and to deliver top quality advice and value for money, these are increasingly treated as a given. We are seeing growing demands for:

  • a deep understanding of the client’s business priorities and underlying sector issues. Why? Because clients want advice that is relevant, commercial and useful, not academic and abstract.
  • consistent service wherever the client needs it. Why? Because organisations are increasingly operating on an international level and need to feel confident they will receive the same quality of service in every country.
  • clear evidence of value-add and innovative services. Why? Because clients want their law firms to partner with them, help them work more efficiently and anticipate key issues. They no longer want a mere supplier of legal services

What does innovation mean to you, and what are the key factors changing the way legal services are delivered?

For me innovation is simply finding a way to do something better, from small adjustments to the ‘every day’ task or process to major step-changes which redefine an industry. And everything in between.

We have a long-standing reputation for being innovative which has been driven by a hunger to find a better way to provide our clients with what they need. For me, the key question which should underpin any innovation is ‘does this benefit clients?’ It is easy to go down a rabbit hole chasing the latest new thing, but if there is no clear client benefit then it’s fool’s gold in my view.

What are the biggest challenges in the world of real estate?

Every single challenge human beings face affects real estate, but I would single out changing demographics, the technological revolution, climate change, infrastructure, and (within the profession) the need for diversity.

Populations are ageing everywhere. We urgently need senior living real estate solutions to house and care for them. Most of the developed world is urbanising rapidly, amidst chronic housing shortages. So we need to build millions more homes of every tenure.

Technology is revolutionising the way we shop, work, and live, and real estate must respond. We need to re-invent retail by making it an integral mixed-use part of leisure, e-commerce showcasing and residential. 5G and AI will make our offices forums for the internet of things and hyper-computerised work hubs. We need to reconfigure them to be ready for that revolution.

But if you don’t have a planet, all of this is pointless. So our buildings and the use that we make of them must constantly be greener. And we need to invest in sustainable infrastructure to connect us: electric cars, new intercity train lines, wind, wave, and solar power – because infrastructure is the sinew of any successful economy.

These challenges demand the widest possible range of ideas and solutions. The only way we will achieve that is to recruit the most innovative, creative, and energetic people we can find – regardless of social class, gender, sexual orientation, or ethnicity. The real estate industry must recognise that there is no challenge a truly diverse team can’t solve.

What advice would you give to the next generation of partners ready to rise through the ranks?

Spend as much time as you can talking to your clients and your people. Make continued investments in developing the next generation of talent and challenge to themselves to build teams that are diverse. My other top tip to them would be to get a reverse mentor, this is a great way to get close to junior talent. In short, listen more, spend as much facetime as possible with your clients, embrace change, and actively seek out different ways of doing things and above all, don’t’ forget to enjoy it!

What have been your greatest personal/professional achievements to date and why?

I joined legacy Eversheds in 2000 and have been part of the most amazing period of the firm’s transformation from the integration of a series of UK firms to becoming a major top 20 global law firm that posted revenues of $1bn in 2019.

My greatest professional achievement has been to grow with the business, taking every opportunity I could, from roles such as an international sector head to head of global corporate real estate and now European managing partner. Personally, my greatest achievement has been balancing this career alongside raising my family.

Alexandre Bertoldi: Every plan is a big bet

How would you define your firm’s culture?

The most important thing in a firm is culture because it is a singular factor in these days of greater dissemination of knowledge and access to national and international good practices. We have a distinct culture because we are both traditional and modern at the same time, and we give importance to human and professional values. Around 99% of the partners and associates started here as trainees, so people have long been together and they know what to expect from each other. In our firm, ethical, and moral values are well established and a transparent environment is valued.

What’s the main change you’ve made that will benefit clients?

We are trying to make changes to streamline work and make it more efficient. This task involves two things: getting to know clients to understand what they need in each case and avoiding that issues pass through several internal processes, using more senior teams and partners to that end. We know that efficiency has always been an issue discussed among law firms because of rework and hourly work, and this is something that comes from the tendency of lawyers to exhaust all possible points in their cases.

What does innovation mean to you and how can firms be better at it?

If, on the one hand, innovation may refer to something not done yet, on the other hand it also means finding a more efficient way to accomplish a task already done. For law firms, innovation is closely related to implementing day-to-day technology to have greater productivity and information sharing. Innovation also means doing things in a different way, not only using technology, but also tapping into the knowledge we have built with the client to make things more fluid and rational. Law firms always had difficulty in benefiting from the relationship with their clients, because each case or issue was treated as unique and independent. In this way, you had to start from scratch in each of them. The great innovation is to see things in a holistic and integrated approach to benefit from the experience of each case.

What are the biggest challenges facing firms of your size in Brazil?

All law firms in Brazil face a great challenge, that is, the country’s economic uncertainty. This makes every plan to be a big bet. The challenge facing law firms is the ability to stand out in the crowd. We need to be able to show to clients that paying to be assisted by our law firm is worth it as we are delivering a unique work.

What do you think are the top three things most clients want and why?

The clients today want efficiency, low cost, and immediate answers. These aspects are fully understandable because they have to deal with budgets, justify internal expenses incurred with an external office, and are pushed on to obtain an answer as soon as possible.

Is technology changing the way you interact with your clients, and the services you can provide them?

Yes, technology is changing our lives as it has always been. We passed through telex, fax, email, and now WhatsApp. Technology makes the relationship more informal and, at the same time, more dangerous because you are not always given the chance to think about the answer for a while. This situation makes the lawyers step out of their comfort zone, where they are used to considering all angles and anticipate all possibilities.

What is way to retain talent – both at partner and associate levels?

I do not think there is a magic formula. Retaining talent means being transparent, offering compatible remuneration, providing opportunities for growth, and acting in a way that goes with the things we say – walk the talk. If the firm loses credibility and takes hurried actions to obtain short-term benefits only, it is likely to suffer in the long run. Consistency in speech and soundness in practice, in addition to opening opportunities, recognising merits, avoiding manoeuvring for promotions, and providing market-compatible compensation are important measures to retain talents.

What are your firms policies on diversity and inclusion?

For us, these matters are very relevant, not only to pay heed to moral aspects or to meet an increasing demand from clients. We believe that as the business needs talents, they increase as you expand diversity and create a more inclusive environment. We have policies and committees to ensure that the recruitment process is fair and inclusive. For example, we are careful to recruit from colleges located in different geographic areas, and to join inclusion programs for disadvantaged classes.

Since becoming managing partner what’s surprised you most about running a firm?

It is a surprise by the day. A law firm is like any other business, but it requires greater skill to manage people. We deal with people who are not only extremely intelligent, but are also trained to argue. I am surprised every day to see how different viewpoints and interpretations exist for the same situation. This is fascinating.

How has your involvement in client-facing work changed since becoming managing partner?

Acting as a managing partner means being naturally absorbed by managerial work. So, today, I use my time mostly on issues related to office and client management. I serve a few long-time clients or those with whom I have a special relationship, but in general, I have contact with clients in more sensitive and strategic situations in which I work as a trusted advisor.

What advice would you give to the next generation of partners ready to rise the ranks?

My advice would be to pay close attention to the environment in which you live, because things are fluid. You have to be more adaptable and less dogmatic. Managing a firm is completely different from practising law. Many times, it is important to understand that it is not worth winning every argument as we do in the practice of law to preserve a greater asset, that is, the interest of all. My tip is to practice resilience and develop adaptability and flexibility in all kinds of situations.

Cimate change risks now front and centre

The ‘School Strike for Climate’ movement, spearheaded by Swedish schoolgirl Greta Thunberg, appears to have mobilised the sense of urgency around climate change, and as recently stated by BHP CEO Andrew Mackenzie: ‘As we have seen from activism and debates from schools to parliaments all around the world, we see this period as an escalation towards a crisis.’

Climate change risks for business are now seen to include transition risk (for example, through new laws and changing policy) as well as physical risk. Climate change litigation is also on the rise, with risks including exposure to damages claims, the financial and reputational cost of defending litigation, disruption to operations, and enforcement of disclosure requirements.

Rising pressure

Increasing investor and regulatory pressure is evident in public statements made by leaders from the finance sector. Top financial regulators, including the Bank of England, the US Commodities Futures Trading Commission, and the Reserve Bank of Australia have recently made public statements highlighting the increasing significance of climate change risk to national economies and financial markets.

The development of reporting frameworks for climate related financial risks has also been gathering pace. The widely endorsed recommendations of the G20’s Financial Stability Board Task Force on Climate-related Financial Disclosures (TCFD) is considered to provide useful guidance to company directors in developing their approach to assessment and disclosure of climate risk. At the same time, global regulators are increasingly providing guidance on expectations for how climate risk should be incorporated into financial accounting and reporting.

Investors are also increasingly agitating for stronger business action to address climate change risks by limiting investment in highly emissions exposed sectors and are moving to setting emissions intensity targets or weightings in their investment portfolios. To date, more than 320 investors with more than USD $33tn in assets under management have signed up to Climate Action 100+.

Disclosing risks?

These developments are raising the bar for company directors and executives to properly assess climate change risks. In Australia, an influential legal opinion by barristers Noel Hutley SC and Sebastian Hartford Davis concludes that company directors who now fail to consider climate change risks could be found liable for breaching their duty of care and diligence in the future, and that a negligence claim against a director who ignores climate risk was only a matter of time.

As regulation further develops globally through countries implementing their emission reduction commitments under the Paris Agreement, such legal obligations are only likely to keep expanding.

An emerging pattern of activist shareholders filing resolutions against corporations, particularly major energy companies, demanding increased transparency surrounding climate change risks and company policy is gaining traction around the world. Actions have been filed in the US alleging under reporting of climate risks to business. In a world first, legal action has been filed in the Federal Court of Australia alleging that climate change information disclosed by a superannuation fund is insufficient to discharge disclosure obligations imposed by Australian law.

Litigation risk

Legal action directly targeting businesses perceived as major contributors to climate change has dominated the climate change litigation space. The most common defendants are fossil fuel corporations and associated entities. Although the majority of this litigation originates in the US, similar complaints are increasingly seen in other jurisdictions, including Australia, the UK, the European Union, New Zealand, Canada, and Spain.

There is also a trend in proceedings opposing development on the basis of climate change. In a notable decision, the Land and Environment Court of New South Wales recently refused development consent for a new coal mine for reasons that included its greenhouse gas emissions and contribution to climate change.

Conclusion

Risks to business from climate change have increased exponentially in recent years, both in terms of transition risks and physical risks, but also reputational and litigation risk. In our view, these risks are only going to intensify as the challenge of meeting the globally accepted target of well below 2ºC starts to crystallise in the next decade.

Walking the talk

Norton Rose Fulbright has a corporate social responsibility programme that champions human rights, seeks to support those most disadvantaged in our local communities, and importantly, strives to address those issues negatively impacting on our global community. Tackling environmental sustainability issues is a crucial part of our programme.

In addition to advising clients on environmental issues, we also recognise that our firm has a responsibility to address environmental issues threatening the earth’s ecosystems and the future of our communities. As a global firm, we take a deliberate and strategic approach to reducing our environmental impact by reducing energy use, resource consumption and waste, and we continually look for innovative ways to reduce our own environmental footprint. We also use our extensive cross disciplinary expertise to provide pro bono legal support to clients whose work focuses on innovative environmental sustainability solutions aimed at reducing environmental degradation.

Each year, our global offices come together to support a global charitable initiative. In 2019 and in line with UN Sustainable Development Goal (SDG) 2 ‘Zero Hunger’ our initiative was dedicated to reducing food waste and improving food security in each of the global communities we operate. Food sustainability and the environmental hazards created by food waste are significant global issues, with food waste being a major contributor to global greenhouse gas emissions and climate change. Our commitment to reducing food waste and improving food security remains at the forefront of our environmental sustainability framework.

We are also committed to reducing our impact on the environment through sustainable property and business management practices. In 2019 and 2020, our Sydney office will relocate to a new sustainable building at Sixty Martin Place targeting a ‘6-Star Green Star Office’ rating and ‘5-Star NABERS Energy’ rating, while our Melbourne office will move to 477 Collins Street, a premium office tower targeting a ‘5-Star Green Star’ rating and ‘5 Star NABERS’ rating.