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ARTICLE · 18 MARCH 2025

Legal Impact Of Artificial Intelligence (AI) And Its Application In Hospitality Industry

Singhania & Co
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The emergence of Artificial Intelligence is playing a very important role in automating the services, guest interaction and experience in Hospitality Industry.

IndiaTechnology
Rohit Jain
Rohit Jain
Atharv Gupta
Atharv Gupta
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The emergence of Artificial Intelligence is playing a very important role in automating the services, guest interaction and experience in Hospitality Industry. Some instances where AI assists hotels in identifying and satisfying the likes and dislikes of guests are:

  1. Smart Room Experiences
    AI-powered systems to adjust room temperature lighting, and music preferences. Few hotel chains viz. (i) YOTEL Hotels provide robotic services to the guests; (ii) Wynn Hotels in Las Vegas have integrated Amazon's Alexa in each of their guest rooms; (iii) Hilton has introduced 'Connie' an AI robot that recommends tourist destinations that guests can visit; (iv) Cosmopolitan Hotel, Las Vegas uses AI-driven digital concierge named "Rose" which is an interactive voice-activated tool; (v) Henna na Hotel, Japan uses anthropomorphic robots to assist throughout their stay; and (vi) Edwardian Hotel, UK uses AI chatbot, "Edward" which assists the guests with housekeeping inquiries etc.

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