A global capability centre in Pune builds a résumé-screening tool for its US parent. A Hyderabad centre runs a credit-scoring model for a European bank. A Bengaluru team fine-tunes a generative AI assistant that answers customer queries in a dozen countries. All of this is routine today. What is not routine is the answer to a simple question: if the system gets it wrong, who pays?
India now hosts more than 2,100 GCCs, going by the figure cited at the CII GCC summit in July 2026, and the talent base is estimated at around 2.36 million professionals (Zinnov–nasscom, FY2026). The Finance Minister has spoken of reaching about 5,000 centres by 2030. These centres are no longer only support hubs. They increasingly carry mandates in AI, data, cybersecurity and product ownership, which means they are often the team that actually designs, trains, tests and runs the model.
