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Covid-19 has catapulted us into the future

Retailers are concerned that customers will never come back to a brick and mortar shopping experience. Is the retail industry changed forever?

4 June 2020, 1.00pm BST

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Covid-19 has catapulted us into the future

Is travelling still necessary? Do companies really need to meet their customers? Recent events have trained consumers from every demographic to shop on-line. The retail industry is concerned that customers will never come back to a brick and mortar shopping experience. Is the retail industry changed forever? Gig workers may be in demand now more than ever to fill the void created by all of the above, largely by being the bridge that will connect people. Food delivery will be the new restaurant experience for a while. Will the importance of the local workforce increase or decrease? Will the work of crowdworkers and freelancers increase? What are the opportunities and risks of an increasingly globalised workforce? Is retraining imperative to deal with new technologies that have been thrust into the workplace.