The Legal 500 understands that, at present, law firms’ ability to communicate effectively with clients is under immense stress, as are firms’ own systems dealing with remote working infrastructure and staff availability.
The last thing we want to do at this challenging time is to add more noise to your relationships with clients. Accordingly, we are making the decision today to suspend all client feedback surveys globally for 4 weeks, to allow firms and clients a chance to get their essential services and communications back up and running.
Our scheduled law firm interview window will also change to take into account the pressure that law firms are under to set up their staff for remote working. Our research schedule will now be as follows.
Research processes for London solicitors and the London Bar (The Legal 500 UK) will be suspended until 30 April. In addition to the suspension of client research set out above, we will be extending the interview period by three weeks, to allow greater flexibility for firms who may struggle to coordinate personnel – so our research period will now end on 26 June. (Our research for firms and The Bar outside of London has now largely concluded with the exception of some scheduled interviews agreed with firms and sets).
We will be adding a similar extension to the interview period for firms in Latin America, which will now conclude on 22nd of May, four weeks later than scheduled. While many firms have happily arranged to help with our research within the pre-existing schedule, and research is ongoing according to the availability and partners and practices concerned, we hope that added flexibility allows firms that need more time to participate in the research.
To be clear – no firms will be penalised in rankings or coverage for taking advantage of this increased flexibility, and we will take into account all client feedback we are able to obtain during the revised schedule.
We will continue to assess the ongoing impact of the Covid-19 outbreak on future research projects, including Asia Pacific, United States, Deutschland and EMEA in the weeks and months ahead, and we are committed to offering equivalent levels of flexibility to firms and their clients in the weeks and months ahead.