When Is Conduct 'Primarily And Substantially' In Massachusetts Under Chapter 93A?

The District of Massachusetts continues to refine the contours of conduct occurring "primarily and substantially" within the Commonwealth that could give rise to a Chapter 93A Section 11 claim, as illustrated by Pro Sports Servs. FI OY v. Grossman. Courts continue to look at the "center of gravity" of the specific circumstances giving rise to the claim to determine if the conduct occurred "primarily and substantially" in the Commonwealth. In this case, the conduct giving rise to the claim did not occur in Massachusetts, and the claim was dismissed.

Plaintiff brought an action alleging, among other things, a violation of Chapter 93A arising from defendant's refusal to satisfy an arbitration award. Plaintiff originally contracted with an agency in New York owned by defendant to represent Finnish ice hockey players. After two arbitrations related to the agency's failure to make certain payments under the contract, plaintiff learned defendant incorporated a new entity