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ARTICLE · 17 JUNE 2025

Redefining KYC: SEBI's Directives For Universal Accessibility

IndiaLaw LLP
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The digital revolution has transformed how services are delivered, making them faster and more efficient. Initiatives like the Digital India Programme have aimed to expand the digital economy...

IndiaTechnology
Aardra Prathap
Aardra Prathap

Introduction

The digital revolution has transformed how services are delivered, making them faster and more efficient. Initiatives like the Digital India Programme have aimed to expand the digital economy and improve citizen access to essential services. However, the digitisation of processes such as Know Your Customer (KYC) has not been as inclusive as it should be, particularly for persons with disabilities. The Supreme Court of India's judgment in Pragya Prasun v. Union of India 1represents a significant step towards addressing these gaps, broadening the scope of Article 21 of the Constitution to ensure that digital services are accessible to all, including persons with disabilities and those with facial disfigurements. The Securities and Exchange Board of India (SEBI) has also introduced comprehensive measures to ensure the accessibility and inclusiveness of digital Know Your Customer (KYC) processes for persons with disabilities (PwDs) vide its circular.

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