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ARTICLE · 20 MARCH 2025

Data Privacy And Cyber Security Newsletter | February 2025

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February 12, 2025: In an effort to further enhance consumer protection against Unsolicited Commercial Communication ("UCC")...

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Nusrat Hassan
Nusrat Hassan
Ambuj Sonal
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Meghna Punjabi
Meghna Punjabi
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I. UPDATES:

Industry Updates: India

1. Telecom Regulatory Authority of India ("TRAI") enhances consumer protection:

February 12, 2025: In an effort to further enhance consumer protection against Unsolicited Commercial Communication ("UCC"), TRAI has amended the Telecom Commercial Communications Customer Preference Regulations, 2018 ("TCCCPR, 2018"). This amendment was undertaken to curb the evolving ways by which telecom services are being misused as well as promote a transparent consumer ecosystem. Key features of the amendments are:

  1. Consumers can now file complaints against spam UCC, within 7 days without having to prior register their preferences for blocking or receiving commercial communications. Action against such complaint by the access provider has to be promptly undertaken within 5 days. 

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