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ARTICLE · 02 NOVEMBER 2013

AODA: What’s Next For Ontario Employers?

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The Accessibility for Ontarians with Disabilities Act ("AODA") has imposed a series of obligations on businesses providing goods and services in Ontario.

CanadaEmployment and HR
Laurie Jessome
Laurie Jessome
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The Accessibility for Ontarians with Disabilities Act ("AODA") has imposed a series of obligations on businesses providing goods and services in Ontario. To date, the focus has primarily been on ensuring that customers with accessibility issues are provided with goods and services in a manner that is responsive to and respectful of their needs. As of December 31, 2012, most businesses in Ontario were required to file compliance reports with the Ministry of Community and Social Services affirming that they had implemented accessible customer service policies, provided training to their employees on how to provide service to individuals with accessibility issues, created a feedback process for customers who experienced accessibility issues and that steps had been taken to make these policies available to members of the public. 

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