Fletchers Solicitors > Southport, England > Firm Profile

Fletchers Solicitors

Insurance > Clinical negligence: claimant Tier 2

Fletchers Solicitors fields a large team of lawyers who are described as 'specialists in what they do‘, covering a wide range of work and handling a growing workload of high-value claims. Trevor Ward handles birth injury cases, while Iain Dodd and Michael Gray specialise respectively in brain and spinal injuries. Julie Garner and Georgina Tither are both experts on amputation cases, and Francesca Paul focusses on group actions. At associate level, Kate Lozynska is highly recommended.

Practice head(s):

Trevor Ward; Iain Dodd; Michael Gray; Julie Garner; Georgina Tither; Francesca Paul

Other key lawyers:

Kate Lozynska; Kirsty Thomas


‘I have experienced working with the team on a CSR/charitable basis, my charity has had great pleasure and ease, always being fully supported in such a professional yet friendly and understanding manner.’

‘Specific recognition to Kate Lozynska and Kirsty Thomas for their exciting and diverse collaborations with giving back to the third sector in such a passionate way.’

‘Fletchers has been at the forefront of using and developing IT systems to manage and progress cases effectively.’

‘Iain Dodd has an incredible eye for detail. The thoroughness of his preparation is second to none.’

‘They are specialists in what they do, and give a personal service to their clients.’

‘Thoroughly professional.’

‘They become someone you can turn to for anything. Friendly, helpful, nothing is a problem.’

‘There for you every step of the way. They always answer your phone calls and emails – no waiting around. They go above and beyond.’

Work highlights

  • Achieved a settlement of £13.2m for a 42-year-old male who suffered meningitis at age 31 following alleged negligence in A&E which caused a brain and spinal cord injury.
  • Acted in the case of a 57-year-old male who was provided with substandard care during spinal surgery, resulting in paraplegia.
  • Secured a settlement in a birth injury case.

Insurance > Personal injury: claimant Tier 2

Fletchers Solicitors has a large team covering a high turnover of catastrophic injury matters. The team is jointly led by brain injury and vehicle collisions expert Julia Eyton; spinal injuries and amputations specialist Caroline MorrisGerard Horton, who was promoted to partner in August 2022; and Victoria Marsden, who was promoted to head of employers' and public liability claims in October 2022. The highly experienced Adrian Denson is also key.

Practice head(s):

Caroline Morris; Victoria Marsden; Gerard Horton; Julia Eyton

Other key lawyers:


‘A firm specialising in motorcycle catastrophic injury claims. I consider them an authority in this field.’

‘I found this team to be very professional.’

‘The team at Fletchers are very professional, friendly and understanding. They took time to listen to me and worked very hard on my case to get a resolution.’

‘The whole team stood out.’

‘I felt valued, heard and listened to. That’s what makes Fletchers unique.’

‘Caroline Morris and team handled my case with care, kindness and professionalism.’

‘They are very approachable and supportive.’

‘Take a very personalised approach.’

Work highlights

  • Settled a claim relating to an RTA for £7m gross on behalf of a claim.
  • Representing the family of a lady who died in a parasailing accident in Greece.
  • Represented a claimant who suffered a below knee amputation after a collision as a motorcyclist, when a French national emerged from a side road into his path.

Private client > Court of protection

Fletchers Solicitors is one of the UK’s largest specialist personal injury and medical negligence practitioners. From its early roots in 1987, the company has developed an internationally renowned personal injury department, mainly acting for individual clients following serious and life changing injuries. The personal injury department is a formidable performer in the serious injury market, dealing with the most complex and high value serious injury cases in the UK. They have one of the largest specialist medical negligence teams in the UK, with over 600 years combined experience. The medical negligence department also has a team solely dedicated to dealing with the highest severity injuries caused by medical mistakes. The firm is proud to enshrine trust, innovation, development, performance and customer as its core values – client care remains central to the Fletchers ethos and a key driver in taking the company forwards.

Department Name Email Telephone
Medical Negligence / Serious Injury Adrian Denson adriandenson@fs.co.uk 01704 515521
Serious Personal Injury Caroline Morris carolinemorris@fs.co.uk 01704 741735
Medical Negligence Peter Rigby peterrigby@fs.co.uk 01704 515527
Court of Protection Kate Edwards kateedwards@fs.co.uk 0161 219 2939
Photo Name Position Profile
Georgia Briscoe photo Georgia Briscoe Director
Adrian Denson photo Adrian Denson Chief Legal Officer
Julia Eyton photo Julia Eyton Head of the Catastrophic Personal Injury Team
Gerard Horton photo Gerard Horton Solicitor
Caroline Morris photo Caroline Morris Head of Serious Injury Team
Trevor Ward photo Trevor Ward Senior Solicitor
Legal : 264
Non-legal : 201
English (fluent)
Chinese (Mandarin)
Twi (Ghanaian)
Law Society
Spinal Injury Association Partner
Headway Partner
Association of Consumer Support Organisations

Our People

Fletchers Group is committed to creating an inclusive environment where all colleagues thrive and reach their full potential, whatever their identity or background. This is fundamental to our success as a business!
Our culture is open, collaborative, and inclusive, enabling us to recruit, retain and motivate the highest calibre of people. It is important to us that all our people feel that they can be themselves at work.

Our plan

To help us achieve this, we’re building on our solid foundations and have outlined bold ambitions for us to accelerate this great work.
We undertook a 3-month audit of our Group, working with external consultants to establish where we are and where we would like to go.
This helped us set long-term targets to 2028 as part of our Equity, Diversity, and Inclusion plan – Accelerate 2028.

The plan includes a focus on leadership accountability, investing in our recruitment, talent progression and training, and celebrating our colleagues’ differences.

Equity, Diversity, and Inclusion have always been important to us but we’re moving to the next level and bringing them to the centre of everything we do.
We’re excited to accelerate our journey towards a more diverse and inclusive culture, workforce, and overall business!

Our Priorities

Improving gender diversity in senior roles

We are particularly focused on the development and progression of our female lawyers and non-legal professionals into more senior roles. We have made great strides in this area since 2021, however there is more we can and will do. We have launched an Executive Coaching programme – coaching our high potential female leaders on a 1-2-1 basis with our Chief Commercial Officer, Zoe Holland MBE.

We have also taken action to tackle potential blockers for females to progress such as expanding out our maternity policy, implemented a menopause policy and introduced more flexibility to our ‘Keeping in touch’ days.

Improving ethnic diversity across the firm

We are committed to increasing ethnic diversity across the firm, especially into leadership roles, recognising the importance of cultural awareness, and reaching out to different sections of the community.

We are reviewing all areas of the business (and already taking action) to ensure that we’re as inclusive for people from minoritised ethnic diversities as we can be. We also take allyship very seriously and provide colleagues opportunities to educate themselves on issues affecting minoritised ethnicities.

We will work with external experts and partners to support us in this goal.

Improving social mobility and widening access to the profession
We are committed to improving social inclusion and access to the legal profession.

We’re founding signatories of This Is Purpose’s ‘Breaking Down Barriers to Law’ initiative, led by Rt Hon Justine Greening.

We have made significant changes to our recruitment process and channels, ensuring that we’re widening the access to Fletchers.

Changes have included:

  • More outreach opportunities in schools and colleges in areas of high deprivation.
  • Equalling the weight of education vs potential when reviewing CVs.
  • Signing Sefton Council’s ‘Caring Business Charter’, guaranteeing interviews for entry level roles for care leavers in Sefton.
  • We have also created Fletchers Academy, which is an alternative route into law, providing wider access for more young people.

Where are we now? (End of 2023)

What about the other areas of Diversity and Inclusion?

Although we’re not setting headline targets for other areas of diversity and inclusion, that doesn’t mean they are not important to us, our colleagues, and stakeholders.

We have a variety of initiatives already in place to support other minorities and we will go further as well, developing our knowledge and understanding to ensure we’re inclusive for all.

Supporting, celebrating, and developing our LGBT community

We use guidance from Stonewall, LGBT Great and other LGBT+ organisations as a tool for continuous improvement and to enhance our inclusion of LGBT+ colleagues.

In 2023, Fletchers Group attended its first ever Pride event, with 50 colleagues marching in Manchester Pride. Two of our Executive Leadership Team attended with their children and said at our annual conference that it was their standout moment at work in 2023.

We will be returning to Manchester Pride in 2024, bigger and better due to the demand from colleagues.

Also in 2023, we were the headline sponsor for Sefton’s first ever Pride, held in the town where Fletchers Group first started, Southport.

Improving inclusivity for those with disabilities and/or neurodiversity

As a Disability Confident employer, we are very keen to use our voice and play an active role in building understanding around disability, neurodiversity and accommodating people’s different needs.

In 2023, we have announced our first ‘Neurodiversity Champion’ in Emma Hamnett, who is using her experience to support us being as inclusive and accessible as possible.

Emma has toured our offices and provided feedback on structural changes such as sound boards, the addition of quiet areas and, for colleagues who need them, noise cancelling headphones. We have already started to deliver these improvements, to ensure our neurodiverse colleagues can thrive in our offices.

Supporting our colleagues of faith

In our recent colleague survey, 25% of colleagues said they regarded themselves as belonging to a religion.
To support those colleagues, we have added a multi-faith prayer room in our Southport office, with one coming to Manchester very shortly.
No colleague should have to choose between their faith and their work, which is why we’re committed to supporting colleagues with both, enabling them to express themselves freely and truly.

Employee-Led Networks

We currently support our colleagues with several internal and employee-led diversity networks, that focus on:

  • LGBTQ+ colleagues
  • Neurodiverse colleagues
  • Colleagues going through the menopause.

We are keen to support more employee-led networks and are encouraging colleagues to propose and set up more.

Holding Ourselves Accountable

We commit to holding ourselves accountable to our values and to do this we will commit to 5 pillars:

  1. Undertake regular, transparent reporting of our diversity data.
  2. Ensure all our recruitment and people policies are regularly reviewed to ensure they are inclusive, encourage diversity and equity.
  3. Everything we do will be to hit our targets set above and continuously improve life at Fletchers for all areas of diversity.
  4. Commit to giving an equitable voice to all and ensuring whistleblowing and reporting structures are robust and protected.
  5. Commit to ongoing education and learning about diversity and inclusion in all its forms.