Outsourcing in United States

DLA Piper LLP (US)

DLA Piper LLP (US) has an excellent reputation for handling some of the largest and most complex outsourcing transactions in the market, including matters involving the outsourcing of core business processes. Key areas of focus for the team include the healthcare, financial services, retail, and energy sectors, and it also acts for state bodies. Operating from the firm's Chicago and Los Angeles offices, practice head Vincent Sanchez stands out for his expertise in handling global technology outsourcing transactions. Gregory Manter in San Diego and Los Angeles-based of counsel Anne Friedman are other key practitioners. Dallas-based senior attorney Brian Joe is noted for his strength in handling outsourcing matters involving data centres.

Practice head(s):

Vincent Sanchez

Other key lawyers:

Gregory Manter; Anne Friedman; Brian Joe


The team has deep knowledge of outsourcings globally, as well as deep knowledge of contracting and regulatory requirements‘.

Vincent Sanchez and Brian Joe worked on a sizable real estate services outsourcing for my firm. Both lawyers were very responsive and knowledgeable in guiding us through this very difficult and complex negotiation’.

DLA Piper’s outsourcing attorneys demonstrated extraordinary depth of knowledge, delivering business-savvy practical advice and “go the extra mile” responsiveness‘.

DLA Piper’s attorneys balance vigorous advocacy with recognition of the practical necessities of getting to a “responsible yes”‘.

This group of attorneys is adept at keeping their fingers on the pulse of industry standards and proactively bring such knowledge to the surface in support of clients’ continuous improvement efforts in the areas of outsourcing, oversight and performance accountability’.

This team demonstrated first-tier industry knowledge, finely-honed negotiating skills, judicious allocation of law firm “level appropriate” resources, and an impressive ability to apply existing knowledge to novel scenarios presented by the extraordinary times in which we now operate. As a team, they managed the drafting through execution phases expertly, balancing many competing demands with efficiency and high attention to detail and often turning complex drafts with numerous interlocking changes “on a dime”‘.

Key clients

Qualcomm Incorporated

Wipro Ltd.

HCL Technologies


Work highlights

  • Representing a Middle Eastern country in negotiations concerning the strategic sourcing of new telecoms infrastructure associated with emerging 5G technology.

Mayer Brown

Mayer Brown's outsourcing practice is well known for advising a solid client roster of international companies on technology outsourcing matters, including developing areas of technology such as cloud computing. In addition to assisting with the negotiation of outsourcing deals, the team also advises on other aspects of these arrangements, such as intellectual property and data protection matters. Chicago-based Brad Peterson heads up the firm's global technologies transactions practice, and is well versed in handling transactions pertaining to the financial services sector. In Washington DC, Daniel Masur advises on work involving cutting edge technologies such as blockchain, AI, automation and SaaS. Other key practitioners are Linda Rhodes, Rebecca Eisner, and Joe Pennell.

Practice head(s):

Brad Peterson

Other key lawyers:

Daniel Masur; Linda Rhodes; Rebecca Eisner; Joe Pennell

Key clients

CNH Industrial

CNO Financial Group, Inc.

The Dow Chemical Company


The Jordan Company, L.P.

Modernizing Medicine, Inc.

Nestle Health Science S.A.

Penumbra, Inc.

Target Corporation

Wolters Kluwer, NV

Work highlights

  • Represented The Dow Chemical Company in the sale of its rail infrastructure assets and related equipment at six major North American sites to Watco Companies, as well as in structuring and negotiating long-term service agreements providing services for existing Dow businesses at the sites where the assets reside.
  • Assisted a pharmaceutical company with purchasing cloud and related technology from Microsoft and Adobe to strengthen its healthcare data alliance and service agreement.

Morgan, Lewis & Bockius LLP

Morgan, Lewis & Bockius LLP's outsourcing covers the gamut of work in this area, advising clients on the outsourcing of financing and accounting services, IT systems, and maintenance, repair and operating functions. Of particular note, the team is regularly advising on markedly large-scale outsourcing arrangements spanning multiple US states and often multiple countries. Among its recent highlights, the team advised The Vanguard Group on two major transactions, involving a strategic partnership to integrate technology into its Washington DC retirement plan administration, as well as outsourcing the development of Vanguard's website. It also acted for Genpact on a number of outsourcing matters, including the accounting outsourcing for operations in three continents. Barbara Melby and Michael Pillion jointly chair the practice from the Philadelphia office. New York-based Vito Petretti is another key contact.

Practice head(s):

Barbara Melby; Michael Pillion

Other key lawyers:

Vito Petretti


Morgan Lewis’ outsourcing practice is wonderful! The team are responsive, skilled, thorough, practical and kind. They have great depth in their practice and considerable bandwidth to handle a variety of matters many of which involve quite a bit of volume. They keep up with industry trends and are proactive in helping their clients to address issues before they actually become issues for their clients. They are also very enjoyable to work with‘.

Key clients



Becton, Dickinson and Company

The Clearing House Payments Company

Colgate-Palmolive Company



Jackson National


Navient Corporation


SEI Investments Company

The Vanguard Group

Work highlights

  • Assisting Genpact with multiple outsourcing transactions.
  • Advised technology company Sabre on negotiating a 10-year renewal of its IT outsourcing agreement with DXC Technology.
  • Represented The Vanguard Group Inc. in several major outsourcing transactions.

Pillsbury Winthrop Shaw Pittman, LLP

Pillsbury Winthrop Shaw Pittman, LLP handles outsourcing and licensing deals for clients in the healthcare, IT, financial services and insurance industries. Key areas of expertise for the team include handling the outsourcing of recruitment and software licensing processes, and advising on the outsourcing of specialised business processes pertaining to the financial services and insurance sectors. The practice is co-led by Vipul Nishawala in the New York office, and Aaron Oser and Mario Dottori, both based in Washington DC. Austin-based Elizabeth Zimmer fields expertise in assisting clients from the financial services sector. Washington DC-based Meighan O’Reardon has experience assisting clients with the entire outsourcing life cycle, with a focus on data-related matters.

Practice head(s):

Aaron Oser; Mario Dottori; Vipul Nishawala

Other key lawyers:

Meighan O’Reardon; Elizabeth Zimmer


Extremely responsive, insightful, and experienced‘.

Vipul Nishawala and Aaron Oser are fantastic, extremely thorough and thoughtful‘.

Pillsbury’s outsourcing team are outstanding experts, every one of them. Pleasant to work with, knowledgeable and excellent market information. Always a pleasure to work with them‘.

Key clients

State Street Bank and Trust Company

Imagine BC

LinkedIn Corporation


Ford Autonomous Vehicles

Morgan Stanley

Xerox Corporation

Amherst Group

Protective Life Corporation

Baker McKenzie LLP

Baker McKenzie LLP's team has a solid track record of advising prominent multinational clients on outsourcing transactions. The group's expertise spans data processing, master services agreements, and supply agreements; recent work includes advising companies in the hospitality and professional services industries on technology outsourcing deals. Peter George heads up the practice, which includes key attorneys Samuel Kramer and Michael Stoker. In 2020 Marcela Robledo joined the firm's San Francisco office from Simpson Thacher & Bartlett LLP, and Sonia Baldia moved to the Washington DC office of Kilpatrick Townsend & Stockton. Apart from Robledo, all named lawyers are based in the Chicago office.

Practice head(s):

Peter George

Other key lawyers:

Samuel Kramer; Michael Stoker; Marcela Robledo

Key clients


Centerbridge Partners


CF Industries

Work highlights

  • Assisted Verisure with its acquisition of Arlo Technologies’ European business, involving negotiations for a  long-term supply agreement regarding the provision of cloud services.
  • Acted for Centerbridge Partners in the acquisition of IBM Corporation’s marketing platform and portfolio of commerce software products, and negotiating several long-term commercial agreements, including a reseller agreement and a services agreement.
  • Supporting CF Industries in negotiation of various IT product and services agreements. These agreements cover a wide variety of functional areas including IT security, automation, environmental regulatory tracking, information governance and others.

Gibson, Dunn & Crutcher LLP

Gibson, Dunn & Crutcher LLP's outsourcing practice handles offshoring, outsourcing-based joint ventures, and IT and business processing outsourcing for clients, with a particular focus on the healthcare and financial services industries. William Peters, Stephen Nordahl, and Daniel Angel are the key partners in the team.

Hunton Andrews Kurth LLP

Predominantly based in the Richmond office, the outsourcing team at Hunton Andrews Kurth LLP stands out for its expertise in advising global clients on high-value, multi-vendor outsourcing transactions. The team acts as longstanding counsel to a number of clients on IT and business process outsourcing matters. Randall Parks leads the practice, and Jeffrey Harvey and IT outsourcing specialist Andrew Geyer are other notable practitioners. In Washington DC, Cecilia Oh focuses on outsourcing involving financial services and payments transactions and is especially active in the fintech sector.

Practice head(s):

Randall Parks

Other key lawyers:

Jeffrey Harvey; Andrew Geyer; Cecilia Oh


Hunton has unique experience in the retail payments processing arena‘.

Cecilia Oh is an exceptional professional and a true subject matter expert in her field. We have worked with her for many years and she has provided us with excellent counsel that is practical and tailored to our objectives. She understands both the technical and commercial elements of these transactions, and provide great depth of market understanding‘.

Cecilia Oh – tons of knowledge, excellent business judgment, very responsive‘.

Andy Geyer has been my go-to outside lawyer for years. His knowledge of the area, organization and efficiency is outstanding. Because of our long working relationship, I know that I can give things to Andy and know that they will be handled like I want. His rates are extremely competitive and he is very good at bringing in other Hunton lawyers when needed‘.

Andy Geyer is a seemingly boundless source of knowledge. Whenever I encounter a situation that I am unsure of, or some odd provision I’ve never seen before, I go to Andy and he has never failed to rise to meet the need. He is also a skilled, patient and practical negotiator; he takes the time to understand how severe a risk actually is rather than waste time fighting on something that is not a true issue. Andy is excellent at presenting issues/statuses to senior leadership, negotiating with even the most hostile opposing parties and drafting creative language to meet unique needs‘.

Jessica Yeshman is a thorough reviewer, provides detailed risk summaries to help our business partners understand situations, able to meet even the toughest of deadlines, and a pleasure to interact with‘.

Key clients

Ahold Delhaize USA, Inc.

Altria Group, Inc.

American Institute of Certified Public Accounts

Baylor Scott & White Health

Bloomin’ Brands, Inc.

Cobank, ACB

Delaware North Companies, Inc.

First West Texas Bancshares, Inc.

Oceanfirst Bank

Scansource, Inc.

Work highlights

  • Provides regular outsourcing and technology advice to Ahold Delhaize USA.
  • Provides ongoing outsourcing, technology and commercial contracting advice to Altria Group.
  • Provides ongoing advice to the American Institute of Certified Public Accountants on extensive outsourcing matters.

Kirkland & Ellis LLP

Kirkland & Ellis LLP fields a strong outsourcing team with experience of negotiating transactions in several key industry sectors, including media and professional services, though the team has been most active in the healthcare sector. Contacts in the team include Neil Hirshman and Gregg Kirchhoefer, who have extensive expertise in tech transactions and commercial deals. Also recommended are recently promoted partner Todd Herst, Shellie Freedman in the New York office, and Aaron Lorber, all of whom have been active in negotiating outsourcing arrangements, joint ventures, and IP licensing deals. Named lawyers are based in Chicago unless stated otherwise.

Other key lawyers:

Neil Hirshman; Gregg Kirchhoefer; Todd Herst; Shellie Freedman; Aaron Lorber

Key clients


Continental Casualty Company

Equinox Media

Health Care Service Corporation

Huron Consulting


Work highlights

  • Advised Continental Casualty Company on negotiating  outsourcing agreements concerning the provision of managed services regarding IT risk management and cybersecurity.
  • Advising Equinox Media on its outsourcing, manufacturing, purchase, software and payment processing agreements with multiple vendors in connection with the design, manufacturing and supply of a new in-home bike and on-demand fitness app.
  • Represented R1 RCM in negotiating multiple service agreements and revenue cycle management service agreements with several healthcare providers.

Loeb & Loeb LLP

Led by Kenneth Adler out of the New York office, Loeb & Loeb LLP's outsourcing team is active in work brought by global clients from a range of sectors including retail, property management, financial services, and consumer goods. In addition to assisting with traditional business process outsourcing, the group is also strong in handling IT outsourcing work, such as software-as-a-service transactions. Akiba Stern is very experienced in advising financial services companies on outsourcing deals. Other key attorneys include Chicago-based Alison Pollock Schwartz and New York-based associate Benjamin Kabak.

Practice head(s):

Kenneth Adler

Other key lawyers:

Akiba Stern; Alison Pollock Schwartz; Benjamin Kabak


The firm has a great profile, and their partners are well-educated, highly skilled professionals who understand an organization’s business needs. Practicality is important when engaging an outside firm, and this firm stands out in that category‘.

Key clients

Northwell Health

The TJX Companies

Cushman and Wakefield

Keurig Dr. Pepper

Toyota Motor Sales

McDermott Will & Emery LLP

The outsourcing team at McDermott Will & Emery LLP stands out for its work advising healthcare and pharmaceutical companies on technology and business process outsourcing. The client roster also takes in retail, professional services, and technology companies, and is equally adept at acting for outsourcing services providers. Technology outsourcing work handled by the practice includes novel areas such as artificial intelligence and robotics. Shawn Helms and Jason Krieser co-chair the practice. David Guedry and Heather Bethancourt are other key attorneys. Atlanta-based Todd McClelland joined the firm from Jones Day in 2020. All named individuals are based in Dallas.

Practice head(s):

Shawn Helms; Jason Krieser

Other key lawyers:

David Guedry; Heather Bethancourt

Key clients





HCL Technologies


Johnson & Johnson




Work highlights

  • Advised Nuance Communications on a deal with Microsoft that will see the two companies collaborate to use artificial intelligence and automation to revolutionize the doctor-patient experience.
  • Handled a complex outsourcing for beer giant Heineken, which, in a push towards the direct-to-consumer model, has invested heavily in a new e-commerce platform, which will sell Heineken’s beers, as well as home tap machines and kegs.


WilmerHale advises clients in the financial services industry on technology outsourcing agreements and corporate transactions involving outsourcing and other commercial agreements. The team is also well placed to handle outsourcing arrangements spanning multiple jurisdictions, with dedicated and fully integrated teams in the US and in Europe. Contacts in the US include Robert Finkel in the New York office.

Practice head(s):

Robert Finkel

Key clients



UBS Business Solutions US LLC

Compulink Management Center, Inc.

McGraw Hill Education

Cincinnati Bell

Eldridge Industries, LLC

Royal Bank of Scotland

Work highlights

  • Advised Intuit in the negotiation of agreements with Cross River Bank and other parties in connection with the Paycheck Protection Program (PPP) program offered by Intuit. As part of the Coronavirus Aid, Relief, and Economic Security (CARES) Act, Intuit enabled the funding of over 33,000 PPP loans between April and August 2020.
  • Represented Nomura in connection with a services agreement to outsource securities research and other functions to Wolfe Securities. This transaction was the first of its kind and involved complicated issues of financial regulation and contracting.

Eversheds Sutherland

Eversheds Sutherland's outsourcing practice has established expertise in advising clients from regulated industries, including healthcare and financial services, on data-related outsourcing matters. Acting for a number of well-known multinationals, the practice group is particularly adept at handling multi-jurisdictional outsourcing deals and other large-scale commercial transactions. The team has a particularly strong presence in Atlanta, where key contacts include Peter Quittmeyer and Robert Pile. Given its platform in Atlanta, the team was well placed to advise the State of Georgia on the provision of technology services to government entities across the state. Also recommended is Michael Steinig in the Washington DC office.

Practice head(s):

Peter Quittmeyer; Michael Steinig; Robert Pile

Key clients

Georgia Technology Authority

Fiserv, Inc

Medlytix, LLC

Work highlights

  • Advising fintech company Fiserv, Inc. on a range of outsourcing transactions, including the acquisition of digital document delivery platform Inlet.
  • Advising Medlytix, LLC in establishing its service and distribution network and maintaining compliance with consumer credit and health care privacy regulatory schemes, as well as on numerous transactions with customers, channel partners, third-party data providers and related privacy and security matters, including helping to implement SOC II Type 1 and 2 compliance.

Hogan Lovells US LLP

Hogan Lovells US LLP advises both vendors and customers on the negotiation of outsourcing transactions, and has been especially active for universities in this space. In addition to software licensing and purchases, the team's recent work has also included strategic partnerships and joint ventures to service a range of business functions. The practice group is jointly led by Zenas Choi in Northern Virginia and Audrey Reed, who operates out ofWashington DC and New York. The team also has a presence on the West Coast, where San Francisco-based John Brockland is a key contact.

Practice head(s):

Zenas Choi; Audrey Reed

Other key lawyers:

John Brockland

Key clients

Ford Motor Company

Howard University


Work highlights

  • Represented GlobalFoundries in negotiations with Infosys concerning a five-year $135m global enterprise applications digital transformation project.
  • Assisting Howard University with a major ERP system replacement project involving software purchases and implementation services from Workday and related consulting and training services from various third party sources.

Kilpatrick Townsend & Stockton

Kilpatrick Townsend & Stockton acts for both vendors and customers in technology outsourcing transactions, most recently advising on transactions related to business cloud migrations. The practice is jointly led by Joshua Ganz and Amanda Witt out of the firm's Atlanta office; James Steinberg is the key name in Dallas, and has established strength in handling outsourcing matters for clients in the telecoms sector. In September 2020 the practice was further bolstered in the Washington DC office by the arrival of Sonia Baldia from Baker McKenzie LLP in September 2020.

Practice head(s):

Joshua Ganz; Amanda Witt

Other key lawyers:

James Steinberg; Sonia Baldia


Deep knowledge of subject area married with practical application to the matter at hand‘.

Latham & Watkins LLP

Latham & Watkins LLP advises on outsourcing transactions as well as joint ventures and strategic partnerships across the areas of fintech, telecoms and manufacturing. The team has a presence on both US coasts, with Anthony Klein leading the practice from San Francisco, and Jeremiah Wolsk and associate Morgan Brubaker key contacts in Washington DC.

Practice head(s):

Anthony Klein

Other key lawyers:

Jeremiah Wolsk; Morgan Brubaker

Morrison & Foerster LLP

New York-based Vivian Hanson heads up the outsourcing practice at Morrison & Foerster LLP, which advises well-known multinationals in the financial services, consumer products and media and entertainment sectors on global outsourcing transactions involving IT systems and business processes. Other key practitioners include San Francisco-based Paul Jahn, who has broad expertise in tech and IP-driven transactions, and Aaron Rubin, who handled a large-scale transaction in the healthcare sector. The team has also recently handled international commercial agreements for several Japanese clients.

Practice head(s):

Vivian Hanson

Other key lawyers:

Matthew Karlyn; Paul Jahn; Aaron Rubin


Great team; thoughtful, thorough and business-oriented‘.

Vivian Hanson is an excellent lawyer and counselor‘.

Proskauer Rose LLP

Proskauer Rose LLP advises media, financial services, and technology companies, among other sectors, on outsourcing service agreements and software licensing agreements. The practice is jointly led by Robert Freeman and Jeffrey Neuburger, both based in New York. Wai Choy, who was promoted to partner in November 2020, has expertise in representing clients from the technology and financial services industries in outsourcing matters.

Practice head(s):

Robert Freeman; Jeffrey Neuburger

Other key lawyers:

Wai Choy

Key clients

Blend Labs Inc.

Component Assembly


Kyber Data Science LLC

Mizuho Securities USA LLC

Onex Credit Partners

Rockefeller Capital Management

The Eclipse Foundation


Women’s Tennis Association

Work highlights

  • Represented long-time client, iHeartMedia, in a variety of technology matters, including a technology services agreement with a technology platform company for the development, hosting and operation of a new iHeartMedia website property.
  • Acts as outside counsel to  Rockefeller Capital Management on outsourcing matters, including assisting with an investment management platform software-as-a-service agreement.
  • Represented the Women’s Tennis Association in a complex media and data licensing and distribution agreement including video distribution and gambling data rights.

Venable LLP

Under the leadership of William Russell and Armand Zottola in Washington DC and Jim Nelson in San Francisco, Venable LLP advises on technology-related transactions. Nora Garrote is another name to note in Washington DC.

White & Case LLP

White & Case LLP is active in a range of technology transactions, with a client base including large, multinational corporates in the financial services, technology, and financial services sectors, among others. The team is particularly active for Facebook, which it advises on technological integrations and licensing deals; it also handles commercial transactions related to Whatsapp and Novi. The practice also counts fintech companies such as Square and Stripe among its key clients. The practice group is integrated across the firm’s global network, though contacts in the US include Arlene Arin Hahn in New York.

Practice head(s):

Jost Kotthoff

Other key lawyers:

Arlene Arin Hahn


‘Excellent people skills, understanding of business motivation and practicality.’

‘Arlene A. Hahn is extremely responsive, conscientious, diligent, and exacting in her work. She brings wisdom and intellectual horsepower to her counseling and advice as well as uncompromising diligence and thoroughness to her transactional work.’

Key clients

WhatsApp Inc.

Facebook, Inc.


Square, Inc.



Slack Technologies, Inc.

Occidental Petroleum

Daimler AG

Graf Industrial Corp.

Panasonic Corporation

Sony Corporation of America

Deutsche Bank

Avon Rubber

Schneider Electric

B. Riley Principal Merger Corp. II

Altria Group, Inc.

Work highlights

  • Representing WhatsApp, a cross-platform messaging and Voice over IP (VoIP) service owned by Facebook, in numerous global commercial technology transactions.
  • Representing Square in the founding of the Cryptocurrency Open Patent Alliance (COPA), a non-profit community formed to encourage the adoption and advancement of cryptocurrency technologies with the aim of removing patents as a barrier to growth and innovation.
  • Represented Slack Technologies, Inc. in connection with a transaction with Amazon Web Services, Inc. (AWS) in which AWS will become Slack’s preferred provider for infrastructure and cloud-based storage. Additionally, Slack will begin utilizing AWS’s Chime platform for in-app video and voice calling features.

Wiggin and Dana LLP

Wiggin and Dana LLP's outsourcing team garners praise for its 'extensive market knowledge and experience'. The practice has noted strength in advising outsourcing providers on international transactions, with a key focus on technology outsourcing. The client roster includes major US suppliers and Indian outsourcing companies. New Haven-based Mark HeaphySarvesh Mahajan in New York, and Tamia Simonis in the Stamford office are the key partners in the technology outsourcing practice. John Kennedy retired from the partnership in 2020.

Practice head(s):

Mark Heaphy; Sarvesh Mahajan; Tamia Simonis


A “can-do” work ethic and will go the extra mile when needed‘.

Mark Heaphy is the most practical, forward-thinking and “business advisor”-like lawyer I have ever worked with in the space. Mark has closed deals for me successfully with every major law firm in the outsourcing industry, here in the United States and abroad‘.

Wiggin and Dana’s team’s biggest differentiator is their solution-oriented approach to deals‘. 

The team has extensive market knowledge and experience in handling outsourcing and technology deals‘.

Mark Heaphy is one of the most amicable and collaborative practitioners in this field‘.

Sarvesh Majahan is a great guy and very knowledgeable‘.

Arnold & Porter

Arnold & Porter assists both vendors and customers with outsourcing matters, with particular experience in advising on software-as-a-service products related to business processes. The team is jointly led by senior counsel Matthew Maccoby and counsel Ira Moskatel in Los Angeles. Thomas Magnani is also recommended in the San Francisco office. The team is also well placed to advise on nationwide outsourcing deals, acting in conjunction with lawyers from across the firm's US office network.

Practice head(s):

Matthew Maccoby; Ira Moskatel

Other key lawyers:

Thomas Magnani

Bracewell LLP

The Houston-based team at Bracewell LLP advises clients in the aviation, energy, and food processing industries on business process and IT outsourcing agreements. The group is particularly active in handling software-as-a-service (SaaS) transactions, and recently advised Southwest Airlines on an SaaS transaction with Viennese software development company Flightkeys in order to provide a customized platform for running a number of the client's business processes, including trajectory management and flight planning. Practice head Jeffrey Andrews and associate Lucy Tyson are the names to note.

Practice head(s):

Jeffrey Andrews

Other key lawyers:

Lucy Tyson

Key clients

Oncor Electric Delivery Company LLC

American Water Enterprises, Inc.

Southwest Airlines Co.

Work highlights

  • Advising Oncor Electric Delivery Company on structuring multiple strategic outsourcing agreements for the supply of diverse goods and services.
  • Structured and negotiated a Software-as-a-Service (SaaS) transaction for a large midstream energy company for outsourcing the client’s HR benefit processing functions to the cloud.

Foley & Lardner LLP

Foley & Lardner LLP provides advice to clients on the whole outsourcing process, and also handles the IP aspects of outsourcing transactions. Contacts in the team include James Kalyvas and Michael Overly in Los Angeles.

K&L Gates

At K&L Gates, the team has been kept busy handling a range of outsourcing transactions for Ferring Pharmaceuticals, including advising on all aspects of an agreement for the outsourcing of IT infrastructure, finance and accounting, and managed global payroll services. The practice is jointly led by Susan Altman in Pittsburgh and  John Howell in the Dallas office. The US team also acts alongside firm's international offices to assist foreign clients with multi-jurisdictional technology and outsourcing agreements.

Practice head(s):

Susan Altman; John Howell


Unsurpassed knowledge of outsourcing transactions, and an excellent appreciation of the client’s risk tolerance‘.

‘John Howell has unparalleled experience in this area’.

Key clients

Cash Processing Solutions

Ferring International Center S.A., d/b/a Ferring Pharmaceuticals

GBT III B.V., d/b/a American Express Global Business Travel

New York Proton Management LLC


Work highlights

  • AssistingNew York Proton Management with an ongoing agreement for outsourcing the operation and maintenance of an proton beam treatment system to Varian Medical Systems.

Kelley Drye & Warren LLP

Kelley Drye & Warren LLP is adept at handling SaaS licensing and joint ventures in the areas of IT and payments processing. Chicago-based Michael Ryan chairs the technology transactions and sourcing department and New York-based Deepak Nambiar is noted in particular for his experience assisting Indian clients with outsourcing transactions.

Practice head(s):

Michael Ryan; Deepak Nambiar


Deepak Nambiar is exceptional at getting to the crux of the issue, provides practical solutions for any legal matters, and simplifies complex legal problems. He is particularly adept at building relationships with stakeholders and is a tremendous negotiator‘.

Key clients

Experian Information Solutions

Invacare Corporation

West Monroe Partners LLC

Vertical Web Media, LLC

Blaze Portfolio Systems LLC

Sponge, LLC

Heniff Transportation Systems, LLC

Work highlights

  • Represented Experian Automotive in connection with multiple joint ventures related to the acquisition, deployment and cross-licensing of vehicle related data.
  • Represented Guggenheim Partners and its affiliates in a number of technology and outsourcing agreements, including agreements for the provision of trading information data, trading analytics and software-as-a-service.
  • Assisted Vertical Web Media in a variety of technology-related matters, including negotiating key technology agreements for the licensing and use of e-commerce data and the resolution of a number of intellectual property disputes.

McGuireWoods LLP

McGuireWoods LLP is well versed in handling outsourcing transactions for clients in the financial services, logistics, and IT sectors. Rakesh Gopalan leads the team from the Charlotte office, and is recommended for assisting financial institutions with technology outsourcing deals. Derek Roach left the firm in December 2020.

Practice head(s):

Rakesh Gopalan

Nelson Mullins Riley & Scarborough LLP

Nelson Mullins Riley & Scarborough LLP's growing outsourcing practice was bolstered in 2019 by the additions of Ed Hansen and of counsel Val Gross, both of whom joined the New York office from Morgan, Lewis & Bockius LLP. Hansen, a respected lawyer in the outsourcing space, has extensive expertise in advising on deals involving the integration of technology into business processes, while Gross is well-versed in handling complex, high-value transactions. In the Nashville office, Geoffrey Vickers and Jason Epstein have significant experience in technology transactions, advising on software licensing deals as well as managed services agreements. The client base includes companies in the financial services, consumer products, and automotive industries.

Practice head(s):

Geoffrey Vickers; Jason Epstein; Ed Hansen

Other key lawyers:

Val Gross


‘Strong, relevant, multi-situational experience’.

Work highlights

  • Advising a global product manufacturer and retailer on its technology re-platforming, which will overhaul the company’s outsourcing ecosystem and its IT business interactions.

Skadden, Arps, Slate, Meagher & Flom LLP

Skadden, Arps, Slate, Meagher & Flom LLP specializes in technology outsourcing transactions and has been active in growing areas of technology, with recent highlights including advising cryptocurrency developers and handling licensing agreements for the automation of business processes. The team's client base includes companies in the logistics, financial services, and manufacturing sectors. The key contact in the team is Stuart Levi in the New York office.

Practice head(s):

Stuart Levi