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ARTICLE · 18 SEPTEMBER 2025

Lost Or Damaged Shipments: Understanding Carrier And Freight Forwarder Liability

Whether you are shipping products to customers, delivering goods to distributors, or receiving goods from vendors, the risk of loss or damage in transit is real.

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Whether you are shipping products to customers, delivering goods to distributors, or receiving goods from vendors, the risk of loss or damage in transit is real. Even more consequential, carriers and freight forwarders limit their liability in the event goods are lost, delayed or damaged during shipment, which can leave businesses exposed.
In this blog, we review the liability rules for different types of carriers – truck, air, or ocean freight, as well as the role of insurance and freight forwarders in this context, and review ways in which businesses can mitigate their risk when shipping.

Shipments via Truck – the Carmack Amendment

The Carmack Amendment1 governs liability for interstate truck shipments within the U.S.2 Under this rule, a carrier is strictly liable for losses or damage to goods during shipment, but allows a carrier to contractually limit its liability. Typically, carriers limit their liability in the following ways:

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