AI's ability to teach itself borders on
metaphysical, so harnessing the benefits of this phenomenon
— by both providers and customers — requires thoughtful
navigation.
Typically, a provider offers its proprietary algorithms, while
the customer brings datasets and maybe a query to run. The AI
platform, along with supporting tools, identifies patterns, makes
predictions, and generates outputs. As usage increases, the model
“heats up” — voluminous customer throughput turns
out to be rich with information. Based on the customer's
inputs and repeat processing, the AI platform uses whatever it has
learned to infer ever-nuanced responses and train and distill the
model accordingly. The result is accretive to value all around
— providers, customers, and their respective products and
services all get smarter.