New Social Housing Consumer Standards, effective April 2024, require Registered Providers to ensure safe, quality housing, improve tenant engagement, and maintain transparency. Enhanced regulatory powers will enforce compliance, emphasizing timely maintenance, fair tenancy practices, and tenant involvement in decision-making.
United KingdomReal Estate and Construction
Registered Providers (RPs) face changes in their legal
obligations with the introduction of the new Social Housing
Consumer Standards. These standards impose a range of requirements
which will impact RP behaviour.
The Legislation
The Social Housing (Regulation) Act 2023 became law on 25 July
2023. This provided the Regulator of Social Housing with additional
powers to deliver enhanced consumer regulation. Following a recent
Government consultation, the Regulator issued the final consumer
standards for all social landlords, including councils and housing
associations, which came into effect on 1 April 2024.The focus of
the changes are to improve the safety and quality of housing and
enhance the importance of tenant engagement and influence in RP
decision making.
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