FSA - General Insurance Aggregator Companies

Following the publication earlier this year of a report on general insurance comparison websites which welcomed the competition that they would bring, the FSA have now, in a second stage review the results of which have just been published, called for the industry to take prompt action to provide consumers with clear information on excesses and assumptions.

The FSA have stated that aggregator companies must:

• ensure that any assumptions about the customer used to generate quotes are clearly and prominently displayed on the website and at all stages of the consumer's online 'journey' so that the customer is aware of these assumptions;
• provide clear and accurate details about policy excesses;