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ARTICLE · 11 MAY 2015

Update On Consumer Rights Act 2015 – Secondary Ticketing

Charles Russell Speechlys LLP
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On 27 May 2015 new disclosure requirements for those reselling tickets, and the marketplaces where such tickets are resold will be introduced by the Consumer Rights Act 2015 (the 'Act').

United KingdomConsumer Protection
Paul Shapiro
Paul Shapiro

On 27 May 2015 new disclosure requirements for those reselling tickets, and the marketplaces where such tickets are resold will be introduced by the Consumer Rights Act 2015 (the 'Act'). 

In summary the Act beefs up the regulation of the secondary ticket market by introducing the following requirements into law: 

  • persons reselling tickets for a recreational, sporting or cultural event through a secondary ticketing facility and the operator of the facility itself must ensure that a buyer is given information regarding: (a) the seat/row number or standing area; (b) any restriction which limits use of the ticket to particular persons (such as a youth audience); and (c) the ticket's face value. In addition, where tickets are resold by event organisers or the operator of the secondary ticketing facility itself (or its employees, agents or members of its company group) a statement must be made informing the buyer of this1

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