The UK Government has accelerated the implementation of new rules to crack down on “subscription traps”, moving the deadline forward by three months to January 2027. The changes require businesses offering subscription contracts to provide clearer upfront information, send regular reminders before automatic renewal and make cancellation easier.
This article summarises the key implications for subscription contracts under the Digital Markets, Competition and Consumers Act 2024.
Practical tips
- Act now to update subscription contract terms. Don’t wait until January 2027.
- Be upfront. Don’t bury key information in lengthy terms.
- Send renewal reminders. Don’t rely on customers to remember.
- Make exit easy. Don’t require multiple steps or narrow windows.