A brief run through some of the key points arising from the
Consumer Rights Act 2015 (CRA), an important new piece of consumer
protection legislation.
Application
The CRA is the biggest shake-up of consumer law in decades. It
consolidates eight pieces of consumer legislation into a single
piece of legislation. The CRA also introduces new provisions which
apply to contracts between consumers and traders, and specific
provisions relating to digital purchases.
For the purposes of the CRA, a 'consumer' is "an
individual acting for purposes that are wholly or mainly outside
that individual's trade, business, craft or profession". A
trader is "a person acting for purposes relating to that
person's trade, business, craft or profession, whether acting
personally or through another person acting in the trader's
name or on the trader's behalf".
