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ARTICLE · 13 OCTOBER 2015

New Consumer Rights

Fieldfisher
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The UK's new Consumer Rights Act, which introduces the biggest overhaul of consumer rights in a generation, came into force yesterday (1 October). - See more at: http://www.fieldfisher.com/publications/2015/10/new-consumer-rights#sthash.jMDTsEXn.1XJvzGlY.dpuf

United KingdomConsumer Protection
John Cassels
John Cassels
Mark Smith
Mark Smith

The UK's new Consumer Rights Act, which introduces the biggest overhaul of consumer rights in a generation, came into force yesterday (1 October). What are the main changes and what should businesses that sell to consumers be doing?

The CRA is split into three parts:

  • Part 1 clarifies the standards that consumers can expect when purchasing goods, services and digital content and the remedies that are available to them when those standards are not met.
  • Part 2 consolidates and updates UK laws on when contract terms and notices can be considered unfair to consumers and therefore unenforceable.
  • Part 3 contains provisions relating to regulator enforcement powers, private actions in competition law, letting agent fees, secondary ticketing websites and a student complaints scheme.

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