The time has come to reform the complicated rights of both
consumers and businesses when buying goods and services.
On 13 June 2013, the Government published a new draft Consumer
Rights Bill following the consultation period which ran throughout
2012. The proposed legislation aims to consolidate the rather
complex existing consumer protection law, which is currently made
up of eight overlapping and inconsistent pieces of domestic
legislation and further complicated by the incorporation of
additional EU regulations and requirements.
As it stands, the existing law is also considered to be
outdated, particularly in respect of digital content. This new
simplified Bill should streamline consumer laws into one accessible
piece of legislation to replace the outdated system which is over
thirty years old. In turn, both consumers and business will
benefit:
