- Introduction
Gaming is one of the fastest-growing industries in India,
clocking 40% growth in 2019–20. The industry generated US$
1.5 billion in net revenue during this period and is expected to
surpass US$ 5 billion by 2025. Mobile phones dominate the Indian
gaming industry, with phone-based gaming apps accounting for 86% of
total gaming apps in 20211.
With the user base of online games growing in India, there is a
need to ensure that such games be offered in conformity with Indian
laws and that the users of such games are safeguarded against
potential harm. The online gaming industry has a high risk of
causing potential harm to users such as addiction and loss of
earnings leading to mental stress. In addition, there is an
increase in the number of and children online gamers, therefore it
has become important to keep the gaming ecosystem safe. Further, as
the gaming industry is growing there are grievances on the rise and
there is no grievance redressal
