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ARTICLE · 17 SEPTEMBER 2020

The Consumer Protection (E-commerce) Rules, 2020

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Ministry of Consumer Affairs, Food and Public Distribution notified the provisions of the Consumer Protection (E-Commerce) Rules, 2020 (Rules) vide notification dated July 23, 2020 under Consumer Protection Act, 2019.

IndiaConsumer Protection
Sunando Mukherjee
Sunando Mukherjee
Shruti Sundararajan
Shruti Sundararajan
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Ministry of Consumer Affairs, Food and Public Distribution notified the provisions of the Consumer Protection (E-Commerce) Rules, 2020 (Rules) vide notification dated July 23, 2020 under Consumer Protection Act, 2019 (Act). The intention of notifying the Rules is to complement the Act by regulating all e-commerce transactions and activities. The primary objective of the Rules is to regulate all e-commerce entities and lay down duties and liabilities of e-commerce entities, marketplace e-commerce entities and sellers selling goods and services on such marketplaces.

  • Applicability

The Rules apply to all e-commerce transactions involving goods and services (including digital products), all types of e-commerce models (including marketplace, inventory, single brand retail, multi-channel single brand retail models). The Rules also extend to e-commerce entities that are not established in India, but systematically offers goods and services to consumers in India.

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