Operational and cost transformation is at the top of the agenda
for banks navigating a complex landscape of economic pressure,
rising competition, and rapidly evolving customer expectations.
With tighter margins and increasing regulatory demands, banks are
turning to digital technologies, automation and AI to streamline
operations, reduce costs, and enhance service delivery. Yet many
banks struggle to deliver on their transformation objectives. Just
18% of banks have been highly successful in achieving their
transformation goals.1
Banking transformation: The new agenda,
explains why and — more importantly — how leading banks
are achieving success.
Based on a recent survey of 228 banking leaders globally and
supported by insights from KPMG's global network of banking
professionals, this report combines data, experience and insights
to provide bank leaders and decision-makers with a clear and
value-driven view of success.
