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ARTICLE · 28 OCTOBER 2026

AI Won't Kill ERP—it Will Kill ERP Customization

AlixPartners Asia LLC
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The AI-ERP debate most boards are having is the wrong one. The question is not whether AI replaces ERP, but which parts of the enterprise need certainty versus judgment—what must be deterministic and what can be probabilistic. Get that right, and the downstream decisions on budget, architecture, and headcount will follow.

United KingdomTechnology
Brian Kalms
Brian Kalms
Giuseppe Saltini
Giuseppe Saltini
Pedro Rente Lourenco
Pedro Rente Lourenco
Lynda Beddadi
Lynda Beddadi
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The AI-ERP debate most boards are having is the wrong one. The question is not whether AI replaces ERP. It is which parts of the enterprise need certainty, and which parts need judgment—what must be deterministic and what can be probabilistic. 

Get that right, and the downstream decisions on budget, architecture, and headcount will follow. Get it wrong, and you buy the wrong thing.

The dividing line that matters: deterministic versus probabilistic

Most leaders conflate two questions: what must be true and reproducible, and what requires judgment. ERP’s job is the first.

Invoice recording and three-way matching are both deterministic. Same inputs, same answer, every run, testable by an auditor. There should be no room for interpretation and no value in adding any.

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