Disputes arise for all organizations. Dealing with a dispute
constructively can enable the organization to achieve its ultimate
objectives, save on resources, avoid financial exposure, and
protect its reputation. In contrast, failing to effectively manage
a dispute can negatively impact an organization and risks damaging
internal and external relationships and morale.
It is beneficial for an organization to have an effective
dispute resolution strategy to ensure that it consistently uses the
most appropriate forms of dispute resolution. In order to add value
the strategy needs to reflect the organization's mind-set, be
flexible, and outcome-focused. The ultimate goal of such a strategy
is to ensure that disputes are managed in a way that is in the best
interests of the organization whilst also being cost- effective and
protecting the organization's reputation.
