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ARTICLE · 18 SEPTEMBER 2020

Facing Down The Trolls - What Rights Do You Have Online?

Veale Wasbrough Vizards
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The speed and reach of online publishing means organisations are increasingly the subject of adverse content online.

United KingdomLitigation, Mediation & Arbitration
Ben Holt
Ben Holt

The speed and reach of online publishing means organisations are increasingly the subject of adverse content online.

It is not usually advisable to take action in respect of every negative comment, but sometimes material can cause serious reputational harm, or involve harassment of individuals. At this point, you may well consider possible options.

What Should You Do First?

An organisation's priority will understandably be to get the material taken down quickly. However, it is important to first consider its content.

If the author has a legitimate concern then, irrespective of whether it has been raised appropriately, consider whether you should be investigating it. If similar issues are raised again you could be criticised for 'ignoring' concerns raised online previously.

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