A Warning To Anyone Involved In Debt Recovery

In a troubled economic climate resulting in a boost in debt recovery, the recent English case of Ferguson v British Gas Trading Limited [2009] EWCA Civ 46 provides a warning to those involved in debt collection.

Ms Ferguson was a customer of British Gas but switched to a different supplier. However, British Gas sent her bills which were either for sums she had already paid, or were for the period following the termination of her contract with British Gas. Worse still, British Gas wrote to advise that if she did not make payment, they would cut off her gas supply, start legal proceedings and report her to credit rating agencies. Naturally, Ms Ferguson complained to British Gas and advised them of their mistake. However, despite her numerous letters and telephone calls, British Gas continued to send her the bills and accompanying threats.