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ARTICLE · 07 JANUARY 2025

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Home Office Announces 24/7 Passenger Support Helpline

Lewis Silkin
Lewis Silkin
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Lewis Silkin

Lewis Silkin

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The UK Home Office is launching a 24/7 Passenger Support Helpline on 31 December 2024 to assist travelers with eVisa-related entry issues, focusing on guidance and resolution options.

United KingdomImmigration
Andrew Osborne
Andrew Osborne
Supinder Singh Sian
Supinder Singh Sian
Stephen O'Flaherty
Stephen O'Flaherty
Naomi Hanrahan-Soar
Naomi Hanrahan-Soar
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As part of the UK's transition to an eVisa system, the Home Office is setting up a new helpline for international travellers who may require assistance to enter the UK after travelling abroad. The helpline will be available from 9:00 GMT on 31 December 2024.

On 19 December 2024, the Immigration Law Practitioners' Association confirmed the following details about the Passenger Support Helpline to its members:

  • The helpline will launch from 9:00 GMT on 31 December 2024 and will be available 24 hours a day, 7 days a week
  • The helpline is intended for individuals who are due to travel imminently
  • Contact centre staff will not be able to resolve technical issues or contact carriers

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