Get DMCC Ready: What If You Get 'Noticed' By The CMA?

As we hurtle through 2025, the implementation date of the Competition and Markets Authority (CMA)'s new consumer law enforcement powers approaches - now confirmed as 6 April 2025.

One of the first things that is likely to happen under these new powers is CMA gathering information, either in its "pre-launch" stage or as part of a case opening. It will usually do so by issuing an information notice.

The CMA can request information from a wide range of sources, such as customers, complainants and other third parties (such as service providers), and not just from businesses under investigation.

The information requested in such a notice can be extensive, and reach across all aspects of a business, such as: business records, reports and policies, details of relevant customers or transactions, copies of customer complaints, information about consumer research and testing and other internal data. The CMA can also require the recipient of a request to create documents