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ARTICLE · 16 NOVEMBER 2015

Process And Procedure Before The Financial Services Ombudsman

Arthur Cox
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In 2014, 4,477 new complaints were received by the Financial Services Ombudsman (FSO). These complaints related to banks, insurers and investment institutions.

IrelandFinance and Banking
Arthur Cox
Arthur Cox
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In 2014, 4,477 new complaints were received by the Financial Services Ombudsman (FSO). These complaints related to banks, insurers and investment institutions. If you or your organisation provide financial services then you may be subject to an FSO complaint. You should therefore familiarise yourself with the powers of the FSO, the process followed in relation to complaints, and the appeal options in the event of an adverse finding.

WHAT COMPLAINTS CAN THE FSO HEAR?

The FSO can hear complaints relating to any financial services providers (FSP) regulated by the Central Bank of Ireland, including banks, insurance providers, credit unions and mortgage and other credit intermediaries.

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