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ARTICLE · 29 SEPTEMBER 2020

TRAI Pushes For Transparency With Customers

Khaitan & Co.
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On 18 September 2020, the Telecom Regulatory Authority of India (TRAI) issued two directions (Directions) dealing with publication and advertisement of tariffs by telecom service providers (TSP)...

IndiaMedia, Telecoms, IT, Entertainment
Harsh Walia
Harsh Walia
Shobhit Chandra
Shobhit Chandra
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On 18 September 2020, the Telecom Regulatory Authority of India (TRAI) issued two directions (Directions) dealing with publication and advertisement of tariffs by telecom service providers (TSP) with an aim to increase transparency in tariff plans.

Background

TRAI released the Telecommunication Tariff Order (TTO) in 1999 for the first time with a view to regulate tariff of telecommunication services throughout India. Under the TTO, tariff for majority of telecom resources is under 'forbearance', signifying that TRAI had refrained from prescribing tariffs or ceilings in respect of such services and allowed the prices to be dictated by market forces and competition between TSPs.

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