After setting up a three-tier grievance redressal mechanism for
digital media, the Central Government has now incorporated a
similar structure for broadcasters and advertisers. The Ministry of
Information and Broadcasting ("IB
Ministry") has amended the grievance redressal
mechanism through the Cable Television Networks (Amendment) Rules
2021 ("New CN Rules"). This article
analyses the New CN Rules and its impact.
Overview
The three-tier grievance redressal model under the New CN Rules
is elaborated below -
Level I – Self-regulation by broadcasters
The New CN Rules require each broadcaster to appoint a grievance
officer. The contact details of the grievance officer and grievance
redressal mechanism should be published on the website. Any person
can file a complaint about content which is not in conformity with
the Programme Code or Advertising Code as set out under the Cable
Television Network Rules, 1994. For any complaints relating to the
Programme Code,