Introduction
The legal and regulatory framework relating to other service
provider (OSP) has a direct impact on India's
outsourcing industry. Moreover, as provision of call centre
services, IT enabled services and other support services today form
integral part of businesses across sectors, the framework
pertaining to OSP has attained greater significance over the course
of last decade.
Unfortunately, the current set of terms applicable to entities
registered with Department of Telecommunications
(DoT) as an OSP (OSP Guidelines)
are shrouded with outdated and ambiguous provisions making it
challenging for businesses to operate in the present day
environment. For a long time now, the industry has been unanimous
in its request for revamping the OSP Guidelines and specifically,
the demand for permitted usage of cloud based services, utilising
EPABX located in foreign jurisdictions, work from home for OSPs
have gained significant traction in recent times .
