Introduction
The Department of Telecom (DoT) has issued a notification dated
13 March 2020 (Notification) which temporarily liberalises
conditions stipulated under the 'Terms and Conditions
– Other Service Provider (OSP) Category' (OSP
Guidelines) with respect to 'Work From Home' (WFH)
for a period up to 30 April 2020 (Exemption Period).
Importantly, the Notification has been issued in the wake of
COVID-19 pandemic which has not only impacted the life and
livelihood of people around the world, but has brought many
business operations to a complete standstill. It is the culmination
of persistent requests and representations made by key industry
stakeholders and associations to the DoT to liberalise the
prevailing WFH conditions, which have made it nearly impossible for
any OSP to undertake WFH operations.
