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ARTICLE · 06 SEPTEMBER 2023

DoT's Subscriber Verification Process Gets An Upgrade

Khaitan & Co.
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On 31 August 2023, the Department of Telecommunication (DoT) issued a notification addressed to all telecom licensees setting out instructions to further streamline the subscriber verification process (Notification).

IndiaMedia, Telecoms, IT, Entertainment
Harsh Walia
Harsh Walia
Shobhit Chandra
Shobhit Chandra
Sanjuktha A. Yermal
Sanjuktha A. Yermal
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On 31 August 2023, the Department of Telecommunication (DoT) issued a notification addressed to all telecom licensees setting out instructions to further streamline the subscriber verification process (Notification). The Notification was prompted by the regulatory requirements under the terms of the Unified License (UL), which requires all licensees to ensure adequate verification of customers before enrolling them as subscribers, facilitating SIM swap or replacement, and to comply with related subscriber verification obligations. Based on stakeholder inputs, the DoT has now issued an amendment / addendum to the existing instructions with an aim to enhance and fortify the subscriber verification requirements.

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