The Telecom Regulatory Authority of India (TRAI) has issued its
recommendations relating to the regulatory terms and conditions for
'other service providers' (OSPs) on 21 October 2019. These
recommendations are a culmination of a six-month long consultation
process, which involved submissions by various stakeholders
including multinational companies, industry bodies and
associations, as well as detailed deliberations during the open
house discussion, which were instrumental in highlighting the key
concern areas of the industry.
Background
Since the liberalisation in 1990, outsourcing has played a
crucial role in the growth of India's economy. The abundance of
an educated work force and cost efficiency aspects have aided in
propelling India as a leading hub of outsourcing services. The
regulatory framework for the outsourcing industry, which is
predominantly encapsulated under the existing 'Terms and
Conditions for Other Service Provider (OSP) Category'
