Kerala Consumer Commission Holds Eureka Forbes Liable For Service Deficiency Under CPA, 2019

Introduction

In Augstine K.A. v. Eureka Forbes Ltd. & Ors. (CC No. 927 of 2023), the District Consumer Disputes Redressal Commission, Ernakulam, in its order dated 28th May 2025, held Eureka Forbes Ltd. and its authorized service provider liable for deficiency in service and unfair trade practices. The case arose after a newly purchased water purifier was improperly installed and failed to function from the outset, despite repeated complaints by the buyer. The decision highlights the responsibility of manufacturers and service providers to deliver proper post-sale service and reaffirms the consumer's right to an effective remedy under the Consumer Protection Act, 2019.

Factual Background