Who Is A Consumer Under The Consumer Protection Act?

Consumer protection laws are designed to safeguard the interests of consumers and ensure that their rights are protected in case of any deficiency in the goods or services provided to them. In India, the Consumer Protection Act, 2019 is a significant legislation that aims to protect the interests of the consumers and to establish an efficient mechanism for the redressal of consumer disputes. Before the Consumer Protection Act, 2019 came into force, the interests of consumers were protected under the Consumer Protection Act, 1986 ("Act"). Both these Acts provide a comprehensive legal framework for the protection of consumer rights, such as the right to be informed, the right to choose, the right to be heard and the right to seek redressal.