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ARTICLE · 11 AUGUST 2020

Mediation: A Resolution To Complaints Under The Consumer Protection Act, 2019

King, Stubb & Kasiva
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The much-awaited Consumer Protection Act, 2019 ("Act") was given assent by the President of India on 09th August 2019 and came in force from 20th July 2020.

IndiaConsumer Protection
Abhishek Bagga
Abhishek Bagga
Smita Paliwal
Smita Paliwal
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The much-awaited Consumer Protection Act, 2019 ("Act") was given assent by the President of India on 09th August 2019 and came in force from 20th July 2020. Notably, the Act has undergone a drastic change but at the same time has also managed to retain some old provisions in process of inculcating new ones. The Act marks the very importance of mediation in consumer-related disputes under Chapter V of the Act, which in turn, encourages the parties to undergo mediation once the complaint has been admitted or at any other later stage. If the members of the Central Authority deem fit, and upon prior satisfaction, that there exists a scope of the settlement of the dispute, they may refer the same to mediation and in the event of failure of mediation, the complaint shall proceed further1.

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